We are sorry the set did not meet your expectations, Jamie. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to learn about your experience. We have some important tips for you to care the aluminum cookware set. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 4) Avoid sharp adjectives touch on the cookware surface. 5) Should burnt grease or food residue collect on the surface, it can usually be removed with warm water and a mild detergent. For extreme cases, residue can be removed with a thorough cleaning using a Soft Scrub. Do not use abrasive cleaners, steel wool or coarse scouring pads. If you are still unhappy the set can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry for your experience, Josh. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some tips for you to maintain the nonstick performance: 1) Always cook on low to medium heat. 2) Avoid allowing the open fire to climb up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. For assistance with an exchange or return, contact the Member Support team at (888) 301-0332.