We are sorry a pan in your set came to you damaged, Britney. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We're sorry the set did not meet your expectations, Dusty. Please know it can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry the set did not meet your expectations, Jamie. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

We appreciate your feedback and recommendation, Kennedy. To avoid the stain during daily use, please 1) Always use on low to medium heat and avoid the open flame climb up to the wall of the pots/pans. 2) Do not use metal utensil or utensil with hard edges. 3) If it is a slight stain, boil white vinegar and water in a 1:2 ratio over low heat for 10 minutes, or apply baking soda paste to the stained area, let it stand and then wipe it to prevent the pigment from solidifying. 4) If the outer wall is stained with oil and carbon black, it can be soaked in warm water with neutral detergent and then wiped with a soft cloth. Do not use hard objects such as steel wool balls to scrape, as this may scratch the outer wall coating or the stainless-steel material, causing a more serious staining in the future.

Thank you for your following the instructions, C8. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. To protect the exterior paint, 1) please be careful not to overflow during cooking. 2) Avoid sliding the cookware across the cooktops or any other surface. 3) Keep sharp objects away from the cookware surface.