We are sorry to learn you are disappointed in this set, CEE. Here are some tips to help maintain your cookware: 1) Cook on low to medium heat. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Never use hard objects on the nonstick surface. 5) Place a piece of paper towel or cookware protector between each piece when storing. 6) Be cautious when placing the pans on and off any location. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. If you are still unhappy with the set, please know you can return it for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry for your experience with the cookware set, Erin. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. Here are some tips for maintaining the superior non-stick performance and shining colors. 1. Always cook in LOW TO MEDIUM HEAT. 2. HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration.

Hi, we are sorry to hear about your experience, tsh. We have some tips for you to protect this set coating. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. 4) Avoid sliding across the metal stovetops and place the pans carefully on and off any locations. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.