We are very sorry to hear that you had a negative experience. We will keep it in mind as we work on improving our products. We suggest cooking on low to medium heat and always let cookware cool down before washing and use a glove before you touch the handles. Keep in mind Member's Mark has a satisfaction guarantee, so if you're not happy with this set we welcome you to bring it back and we will be happy to make it right.

This set of cookware is dishwasher safe, but the bottom part of the aluminum may discolor in high temperature due to its nature. To maintain the look of the interior and exterior, we recommend hand washing with warm, soapy water after it has cooled down to room temperature. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.