We are very sorry for your experience, Amber. We'd like to remind you that 1) always use on low to medium heat. 2) Avoid sudden temperature change. 3) Handwash recommended though dishwasher safe. 4) Avoid using metal utensils. 5) Use mat when stacking the cookware. Besides, we highly recommend you follow the instruction manual to well maintain the performance as long as it could. For more assistance, please reach out to our Member Support team at (888) 301-0332.

We're sorry the cookware set did not meet your expectations, CAREY. In addition to the Instruction Manual, regular maintenance is very essential. They are 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We are very sorry to hear that you had a negative experience. We will keep it in mind as we work on improving our products. We suggest cooking on low to medium heat and always let cookware cool down before washing and use a glove before you touch the handles. Keep in mind Member's Mark has a satisfaction guarantee, so if you're not happy with this set we welcome you to bring it back and we will be happy to make it right.

We're sorry the cookware set did not meet your expectations, Noel. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

This set of cookware is dishwasher safe, but the bottom part of the aluminum may discolor in high temperature due to its nature. To maintain the look of the interior and exterior, we recommend hand washing with warm, soapy water after it has cooled down to room temperature. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry a pan in your set came to you damaged, Britney. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.