We appreciate the great feedback and rating, Laura! Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, metal handles can become hot due to their nature when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We are sorry about your experience, KARLA. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.