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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,529 ratings1,576 reviews
  1. 5 stars80% (4,399)
  2. 4 stars11% (613)
  3. 3 stars4% (203)
  4. 2 stars2% (96)
  5. 1 star4% (218)

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Showing 491-500 of 1,576 reviews
Apr 28, 2022
Wet
1 out of 5 stars review

Awful

They LEAK! Had to change my mother clothing every time she had a accident. I will go back to Tena much better protection and fix!

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning! We appreciate you contacting us. We’re disappointed to hear about the leakage your mom experienced while wearing the Member's Mark Underwear. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jul 14, 2021
annie
1 out of 5 stars review

sad

Disappointed in product they change the sizing and the quality of the product returning them to Sam’s Club.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning Annie. We have upgraded the design or our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jul 29, 2021
ceilsi
1 out of 5 stars review

Allergic to them

I have ALS. At night I use the unisex XL adult diapers. They are a bit too big, so I switched to this members mark ladies purple large. They do fit better but the purple breaks me out. I am allergic to the dye. I don't see how to return them.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon Ceilsi, we are sorry you experienced an irritation while wearing our Members Mark Underwear product. We take experiences like this very seriously, and would like to gather as many details as possible for our Quality Team. Could you please give us a call at 888-301-0332 ,when you have a free moment, so we can obtain some important product information and samples for review. We will be happy to help with refunding you for this product as well. Thank you.

Aug 3, 2021
Will
1 out of 5 stars review

WAY TOO SMALL!!!

I purchased these for my 93-year-old aunt and she couldn't pull them up past her thighs. What happened with the sizing? This was a waste money and these are too small to give them to anyone else.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Thank you for your feedback Will. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Aug 9, 2021
Mrs G
1 out of 5 stars review

Awful

They're definitely not as the original ones were! They are very paltry. They leak and they are not absorbent! I am returning my purchase and will not buy again! It seems from the other reviews, that things have definitely gone downhill.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon Mrs. G. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 9, 2022
Not happy
1 out of 5 stars review

Don't Like The New Sizing

I always wore the small/medium fit perfect. Now I tried the med. and way to tight. The large is too big. Go back to the original sizing. If it's not broke, don't fix it. Just saying. Will have to find another source for my needs.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning and thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

May 10, 2023
Customer
1 out of 5 stars review

Verified Purchase

Consistency

Raised prices and cut size down. Not good for those in between sizes. You have to go thru a whole box of ill fitted underwear before having to purchase a new box bigger size.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Morning. We have upgraded the design of our Underwear to fit and feel more like real underwear. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Jul 13, 2021
TSmith
1 out of 5 stars review

Sizing is off

I always purchase these for my mother in the L/XlL size and with the new change in sizes picked up the L for her and they are too small and tight in her stomach with no stretch. Highly disappointed and would like a refund.

Helpful?5GU7CLX9CFHV13881114383
reply from Consumer Relations

Good Afternoon TSmith Thank you for your feedback. I recommend trying the new Women’s XL. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother

Jan 6, 2024
TurquoiseFan
5 out of 5 stars review

Durable

I’m pleased with these. Better than Depends. I layer in a pad and dispose of it when needed. When I rip the pad out, this underwear stays intact, where Depends soon pulls apart.

Helpful?5GU7CLX9CFHV13881114383
Mar 17, 2023
GMTerrie
4 out of 5 stars review

Verified Purchase

Worth Every Cent

I am truly very happy with purchase. This is the first time I have purchased this brand and I was shocked, It gives the protection needed and fits perfectly. I have used other brands and this is among the best.

Helpful?5GU7CLX9CFHV13881114383