Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,474 ratings1,564 reviews

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Showing 441-450 of 1,564 reviews

Nov 5, 2021

Sandra 39

1 out of 5 stars review

Size is not the same!

I have bought this for a long time now, however the last box I bought in size large I thought I gained 10 lbs!! They were so tight around my waist they rolled down to the middle of my stomach. Why oh why did you change them?

Helpful?

reply from Consumer Relations

Hi Sandra! We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 15, 2021

Neil

1 out of 5 stars review

Update is no good

The updated product is a poor fit, and very uncomfortable. It feels rough, hard and chafes. I will be returning the box and forced to switch to the much more expensive name brand since I cannot use this.

Helpful?

reply from Consumer Relations

Good Morning Neil. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Dec 16, 2021

Iowan

2 out of 5 stars review

New Not good!!

I bought for my mother, and she loved the old sizing, these are NOT good. L is too tight to pull up, XL is too big! Please bring the old sizing back! Thanks

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 25, 2021

Gaby

2 out of 5 stars review

First time buyer...will not buy again

I purchased these for my mom based on the almost five stars rating. My mistake was not reading the recent reviews. They are way too small, not what she expected. Will go back to Tena or some of the other brands. Will return them tomorrow.

Helpful?

reply from Consumer Relations

Hi Gaby. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 26, 2021

jerry

1 out of 5 stars review

NOT Mediums

These are NOT mediums. They are SMALL size. If you have a 31 inch waist, they will be very very tight. Any bigger waist, good luck. The old ones were actually mediums. I'll be looking elsewhere next time.

Helpful?

reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jan 15, 2026

Mom

3 out of 5 stars review

New design less dependable.

We have been using these for years for my adult daughter with autism. The design changed some months ago. They removed the tight inner elastic. Sadly, now they leak like crazy at night.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 15, 2021

Deebles62

1 out of 5 stars review

Another Change for the worse

WHY WHY WJY? do companies insist on making changes that are NOT needed. The old design worked and were moderately comfortable. These new ones are too small and leak up the back. I am beyond upset. Bring back the old ones.

Helpful?

reply from Consumer Relations

Jun 20, 2021

Jam

1 out of 5 stars review

Regrettably, you changed a great item. Your new product leaks, rips more easily and not as comfortable. You obviously didn’t get feedback from your current and loyal customers before changing the product.

Helpful?

reply from Consumer Relations

Hi Jam! So sorry for your disappointment and all the issues you encountered with this box with leakage and ripping. That should not be happening. Please reach out to Sam’s Club Customer Service at 1 (888) 301-0332 so we may obtain more product information.

Aug 17, 2021

Dale

2 out of 5 stars review

They've changed.

My wife has uesd these for quite some time and loved them. They changed them, made them "better" now she hates them and is looking for something else. They don't fit as well and fall apart.

Helpful?

reply from Consumer Relations

Hi Dale..Thank you for your feedback. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 11, 2021

JMS

1 out of 5 stars review

Very disappointed

I have used the membersmark brand for 4 years and they replaced a great product for a cheaper, less absorbent and ill fitting "new" one. I am so disappointed and frustrated to have to find a new brand. I do not recommend these at all.

Helpful?

reply from Consumer Relations

Good Morning JMS. Thank you for your feedback. Please call our customer service line at 888-301-0332 so we can assist with sizing. We are happy to refund or replace any item you find unsatisfactory until you find the best size.