Hi Nancy. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. Please call our customer service line at 888-301-0332 so that we may learn more about the issues your grandmother is experiencing. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Good Afternoon lae. Thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your daughter.

Good Afternoon Ana. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. I suggest that you try the next size up. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbs We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.