We're sorry this happened to you. We want you to have the best possible experience with every Downy product, and we have many quality checks in place to make sure that happens. While this isn't something we'd expect, we know that if the fabric softener is exposed to extreme temperature or is beyond its shelf life, it can happen. We'd like to find out more about your product for our Quality Team. Give us a call at (800) 688-7638.

Thank you for sharing that your Downy Ultra April Fresh was cracked when you received it. We recommend reaching out to Sam's Club for assistance by calling 1-888-746-7726.