Thanks for sharing what happened, TinaMarie. We're so sorry to hear you experienced chemical burns in your mouth, and we're happy to know you now have some symptom relief. We hope this resolves completely for you soon. Please know that while all our products are thoroughly tested to ensure they are safe and effective, flavor oils and other abrasives do have the potential to irritate, and some consumers may not tolerate a particular formulation. We recommend not using the Crest Pro-Health Toothpaste and setting it aside so we can gather some details for the Safety and Quality Teams. To discuss this further, call us at 1-800-492-7378, M-F, 9 am to 6 pm EST.

We're sorry to hear that you're not a fan of the tube design, since we can assure you that a lot of thought goes into the design of our products. As well, our toothpastes go through strict quality checks to ensure that they reach you in the best possible condition. It may be helpful to know that our toothpastes are filled by weight to make certain that you receive the full amount of product listed. We'd also like to mention that our Crest Pro-Health Advanced Whitening + Intensive Clean toothpaste was introduced earlier this year, and we haven't made any changes to it since then. Additionally, we haven't made any recent changes to the packaging of our Pro-Health toothpastes. Regarding recyclability, we recommend checking the guidelines for recycling in your community to ensure that this item will be accepted prior to disposal. We'll be sure to share your comments with the rest of our team. We'd also be happy to learn more about your experience and provide further assistance, so please give us a call at (800) 492-7378.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.