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Customer reviews for SAMSUNG 85” Class DU8000 Series UHD 4K Smart TV for
SAMSUNG 85” Class DU8000 Series UHD 4K Smart TV
4.5 out of 5 stars
stars824 ratings801 reviews
  1. 5 stars75% (616)
  2. 4 stars13% (104)
  3. 3 stars5% (41)
  4. 2 stars3% (22)
  5. 1 star5% (41)

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Showing 511-520 of 801 reviews
Nov 18, 2024
HAilHAil
5 out of 5 stars review

Love it! You gotta get one!

[This review was collected as part of a promotion.] SUPER easy set up---looks amazing---this was my Christmas present to the family this year, and we're all as happy as could be

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Jan 6, 2025
PGMS
3 out of 5 stars review

Claer picture ?

I can't seem to get a clear colorful picture as described. Tried to adjust, but my previous Samsung had a better picture. Set up and install was easy.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Specialist

PGMS, Thank you for sharing your thoughts on the picture quality of your DU8000 TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting. Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1. Standard: Is the default mode suitable for general viewing environments 2. Dynamic: Makes the picture brighter and clearer in bright viewing environments 3. Eco: Provided to save energy 4. Movie: Suitable for watching TV or movies in a dark room 5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching. You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings). For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Mar 20, 2025
Samsunbuyer
5 out of 5 stars review

Samsung DU8000

[This review was collected as part of a promotion.] The color and picture is phenomenal. When tv is set up surround sound with Q symphony it's the sound just blows me away.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Jul 22, 2024
Thatboyonline
4 out of 5 stars review

Amazing image quality

[This review was collected as part of a promotion.] This TV has an a.azing image quality, the only reason I'm not giving it a 5 out of 5 is because the speakers are a bit weak. UT on e paired with a sams7ng sound bar it's a 5.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Advisor

Hi Thatboyonline, Thank you for sharing your thoughts regarding the DU8000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 20, 2025
Janm
3 out of 5 stars review

Problems

I like my Samsung smart TV. I have trouble finding the programs I like to watch. It would be nice if you could search for a program. Also there are no dates on anything. The picture is very dark.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Advisor

Hi Janm, Thank you for your purchase and feedback on the DU8000 TV. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings. First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update. Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic. Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings. You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode. I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Mar 20, 2025
Jt71Bellaire
5 out of 5 stars review

Perfect replacement for my 10 year old 60”

[This review was collected as part of a promotion.] I had such great luck with my old Samsung that I wanted to stay with the brand. I can only hope that this one will last as long as my old one. Fingers crossed.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Feb 20, 2025
Dave
5 out of 5 stars review

Magnificent view

It's the second TV I purchased from you guys of 85 inches and it's the most beautiful view I've ever seen in my life. It's like staring into the ocean.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Apr 20, 2025
SmrtShppr2
5 out of 5 stars review

Great picture!

We bought our Samsung Crystal television two weeks ago and are so glad we did! It comes with fantastic features, has a marvelous picture and was easy to setup.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
May 3, 2025
TheNameIsD
1 out of 5 stars review

Disposable tv I guess...

At less than seven months the sound keeps going mute. After four attempts with Samsung support and no fix I consider this tv a waste of money and will never purchase Samsung products again.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Advisor

Hi TheNameIsD, Thank you for your review and for sharing your experience with your DU8000 TV. If you’re not hearing any sound, whether using TV speakers or an external audio device, here are several steps that can help get things working again. 1. Start with Basic Checks • Make sure the TV isn’t muted and the volume is turned up. • If using an external audio device, ensure it’s powered on, set to the correct source, and the volume is turned up there as well. • Unplug your TV for 30 seconds, then plug it back in and power it on. 2. HDMI ARC / eARC Connection • Use a certified High-Speed HDMI cable with Ethernet. Connect it to the HDMI eARC ports on both the TV and the soundbar/receiver. • Enable these settings: o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On • Check the digital audio format: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format o If you're not sure what your connected device supports, set it to Auto. 3. Optical Audio Connection • Power on the soundbar/receiver before connecting the optical cable. • Select the correct sound output: Settings > All Settings > Sound > Sound Output = Optical • Try a different optical cable if no sound is coming through. 4. Bluetooth Audio Connection • Pair your Bluetooth device: Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List • If your Bluetooth device doesn’t appear or won’t connect, move it closer to the TV, ensure it’s in pairing mode, and select Scan. • If paired but no sound, unpair the device and try reconnecting. 5. Wi-Fi / Wireless Speakers • Confirm the speakers and the TV are on the same Wi-Fi network. Use: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup • Reboot both the TV and the Wi-Fi speakers, and check your router for connection strength. 6. Other Helpful Tips • Run a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test • Update TV firmware to rule out compatibility issues: Settings > Support > Software Update > Update Now • If using a cable box or external streaming device, double-check that the device’s audio output settings are set to HDMI or the appropriate output. If you still don’t hear sound after following these steps, please don’t hesitate to reach out so we can assist further. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com. ~ Samsung Advisor

Nov 11, 2024
Starx80
5 out of 5 stars review

This product has a great picture

[This review was collected as part of a promotion.] I use my awesome samsung tv for everything! Stream Netflix, mirror my phone screen, watch YouTube, play music,its great!! I love the size and picture quality, great for sports and movies!

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183