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Customer reviews for SAMSUNG 85” Class DU8000 Series UHD 4K Smart TV for
SAMSUNG 85” Class DU8000 Series UHD 4K Smart TV
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4.5 out of 5 stars
stars824 ratings801 reviews
  1. 5 stars75% (616)
  2. 4 stars13% (104)
  3. 3 stars5% (41)
  4. 2 stars3% (22)
  5. 1 star5% (41)

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Showing 281-290 of 801 reviews
Jun 20, 2025
Luciano
1 out of 5 stars review

Bad wifi

The TV has issues connecting to the WIFI. It gets disconnected every 5 or 10 minutes. I don't know what to do.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Advisor

Hi Luciano, If your TV is having trouble maintaining a wireless connection, please try the following: 1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices. 2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal. 3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in. 4. Run diagnostics: o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test o Settings > Support > Device Care > Self Diagnosis > Wi-Fi 5. Update firmware: Settings > Support > Software Update > Update Now 6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor

Aug 24, 2025
Qweenz
5 out of 5 stars review

Luv my TV

[This review was collected as part of a promotion.] Very clear picture and great sound. I really love my TV.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Sep 5, 2025
Hater
1 out of 5 stars review

Worst remote-control device ever made!

Worst remote controller in the universe. Are you kidding me Samsung? Fix it and send all users a real one. You asked!

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
May 29, 2025
Dadztv
5 out of 5 stars review

This product is crystal clear

[This review was collected as part of a promotion.] I use this tv every day all day and night my kids are always on it. With no problem s.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Sep 5, 2025
Pooky
5 out of 5 stars review

Samsung 75 in

This TV is the best TV I ever had. The picture is awesome. The colors are awesome. The sound is awesome.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Jul 6, 2025
Trace
3 out of 5 stars review

Tv good, connection with Samsung soundbar bad

Tv fine, but constantly lose the ability to control volume for Samsung soundbar. Soooooo frustrating.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
May 31, 2025
Confused
4 out of 5 stars review

Awesome clarity

[This review was collected as part of a promotion.] Used typically for streaming, the tv clarity is better than my old eyes can appreciate.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Oct 23, 2024
HayHay02
5 out of 5 stars review

Amazing Product

[This review was collected as part of a promotion.] This TV is the real deal! Picture quality is insanely good, like you're right there in the action. Super easy to use right out of the box, no complicated setup. Streaming apps load fast, no lag or buffering at all. I'd give it six stars if I could, totally worth every penny! I would definitely recommend to a friend!

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Feb 9, 2025
DonnaK
4 out of 5 stars review

Satisfaction

I am very pleased with the quality of this Samsung TV. This Smart TV was easy for me ( a 77 year old senior citizen ) to set up; the on-screen instructions were excellent. I am enjoying the vivid colors of this TV. My only issue is the two support legs. I had the 2 men setting it together place the legs so that the TV would be about 4-5 inches above the console. However, after 2 days, the left support moved to its lowest setting, and 2 days later, the right support leg did the same.

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
Sep 10, 2024
Doug
1 out of 5 stars review

Bad

I have a problem with the size of the screen it Hass black lines at the top and bottom in most of the movies that I see on prime and on Netflix and is greyed out and does not allow me to change the size of the picture to a full screen tried everything

Review from Samsung US
Helpful?5VT8YRQ8Z9WM13878967183
reply from Samsung Advisor

Hi Doug, Thank you for purchasing the Samsung DU8000 TV. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. If the settings are greyed out, they are unavailable in that specific app. Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Advisor