Paul: Thank you for your review of the Samsung TU7000 TV. I am sorry you are finding your image to be too dark when watching Netflix HDR movies. Your TV supports HDR allowing you to enjoy a wide spectrum of colors and visual details, even in dark scenes. It automatically matches the dynamic range of the content to the TV on a scene-by-scene basis to maximize the capabilities of the TV, providing the best possible picture. To check, go to Settings > Picture Mode. The icon in the Quick Settings Menu will change to show the “HDR” on it. If you’re watching a streaming app, give it some time for the Internet to stabilize for UHD & HDR signals. You can also manually adjust brightness by going to: Home> Settings> Picture> Expert Settings> Brightness You may also want to adjust the Contrast, Sharpness, Color, or Tint (G/R) in the Expert Settings. I hope this helps to solve your issue. For further assistance, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG (ask for TVs), Available 8 AM-12 AM EST 7 days a week 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Riw1896, Thank you for purchasing the Samsung TU7000 and for your review. I am glad to hear you are enjoying your new television featuring our ultra-fast Crystal Processor 4K and HDR for stunning definition and a naturally crisp and vivid picture. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you soon. ~ Samsung Specialist

Thank you, Frankie! It always makes us happy to hear feedback like yours.