Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA forMember photos
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Verified Purchase
Great tc
Great tv
Nice picture when it works
have had this tv for a week now. nice picture, but having issues with the user interface of the tv. seems like the tv has some major software issues. double checked to make sure everything is up to date before writing this review. hulu and disney plus apps often crash or don't load. having issues connecting to cable box. have spent more time trying to troubleshoot on my own than watching actual tv. just moved from an older samsung model and didn't have any issues. not sure if it is this specific tv or broader issue, but at this point would not recommend this tv.
CHRIS: Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. You can try cold booting your TV, updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app. You can search online for ‘Samsung Support TSG01003027’ for step-by-step instructions If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options: Samsung TV Support is available at 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Verified Purchase
Flat screen TV
Great TV great price
This “smart” TV is hot garbage
it comes with faux cable programming that resembles a mirror dimension of tv. odd, and almost laughable. you will turn the tv on thinking you're hitting your cable plan, but in reality you're in this b-rated tv hell. you'll set it up to your wifi, only to have it disconnect *while using the wifi” and the only thing ive seen work is to turn off the tv and hold the power button on the remote untill the tv turns on again. you may decide to download an app like pandora. be prepared to hit “install” about 50 times before it actually installs it. you then realize it only has one hdmi port, so your options are to hook it up to an av system so you can have apple tv and cable, or just deal with the poorly designed, buggy smart tv app.
Geostock: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test 4) Please be sure you have the latest firmware update which enhances network connectivity. Version 1301.5 is now available on the Samsung website. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Trash TV and Trash review tesponse from Samsung
i recently did a review of this product. i returned it because it was complete trash and never worked correctly. i specifically said in my review that i spent hours with tech-support and samsung replied by saying i should do everything that i explicitly said i did in my review. reading samsung replies to bad reviews i notice the trend of them obviously not caring about the customer experience and making a lot of excuses of why thier product does not work. all this does is reinforce my belief that i should never buy a samsung product again. i am very happy with the lg i traded up for. don't waste your time. buy another product that actually works correctly.
JB13: I am very sorry that you were unable to troubleshoot your issues with service and were not happy with the last reply to your review. I sincerely apologize for the unsatisfactory customer experience. We do try to assist with troubleshooting steps or service to fit each customer’s concerns. Thank you for taking the time to share your thoughts and experience with us. Your feedback helps us is our relentless effort to deliver best-in-class products and services. Should you wish to provide further feedback, please contact us. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions
Verified Purchase
Great picture
Great picture
A step back for Samsung!
I have three "old" 6000 series TVs and they are fantastic.New UE43TU7002 I've been using for a week and I'm really disappointed. I went through the agony to set up a wi-fi connection and again it doesn't work nicely. I often have to reset the TV to factory settings to make the internet work. Also I hate black corners on a bright screen!
boza: I am very sorry that you are experiencing issues with the connectivity of your TU7000 TV. A new firmware version (1115.5) will soon be released which includes network enhancement. This will be available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Screen is too dark.
the screen is so dark even with the brightness turned all the way up. the mandalorian on disney+, fargo on hulu, and minority report on samsung tv plus are all unwatchable because of how dark the screen is. i've researched this problem and it appears many others have experienced this problem as well, see here: https://eu.community.samsung.com/t5/tv/tu7000-too-dark/td-p/1890701
ChrisM: Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking. Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness and other settings to your liking. Go to: Settings> Picture> Expert Settings You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings> General> Eco Solution> Power Saving Mode. Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
We love this new Samsung TV .
[This review was collected as part of a promotion.] We love this Samsung TV with the Samsung Plus feature. It is so easy to find movies and programs we want to see. We especially love CineVault, and have recommended this TV to all our friends and family.
Verified Purchase
Outstanding
Exceeds expectations.