tooclean: We always aim to deliver a great experience, and it’s unfortunate to hear the TU7000 TV did not meet your expectations. Here are some service options: - If you have an extended warranty, you can reach out to them to have process a service request. - If you're OUT of warranty, you can find locations near you to help you with your repair. On Samsung’s website, go to ‘Support’ (top right corner) and select ‘Schedule a Service Appointment’. From there, you can search locations in the Store location option. Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We look forward to hearing from you. ~ Samsung Advisor  

Hi Kenstv, Thank you for sharing your experience with low volume. There are several volume features you can enable/disable/adjust to your liking. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. 2) Adaptive Volume automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode Also, some sources have their own volume control, which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor