Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA for
SAMSUNG 65" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN65TU700DFXZA
4.5 out of 5 stars
stars
11.3K ratings10.3K reviews
  1. 5 stars70% (7,942)
  2. 4 stars18% (1,994)
  3. 3 stars5% (589)
  4. 2 stars3% (284)
  5. 1 star5% (523)

Member photos

  • +1563 images
Sort by |
Showing 1,781-1,790 of 10,373 reviews
Jun 26, 2020
Reviewer name: Frank
3 out of 5 stars
3 out of 5 stars review

Great Quality, Horrendous smart TV functionality

i'm very pleased with the picture quality, but absolutely hate the "smart tv" functionality. first, it has a built-in samsung tv plus that auto-plays if you don't have any inputs. i only use over-the-top streaming content, so i don't have any inputs. i had to do a workaround to delete the tv plus channels to prevent them from auto-playing. that didn't actually disable the tv plus app, instead of playing it now shows an error. second, the smart hub, which allows you to view your apps, has ads! there's no way to disable the ads, even though i paid for the tv! third, navigating the installed apps using the smart hub is very tedius. horrible ui design. roku, firestick, etc. are all better. in the end i had to use my old roku and not even any functionailtiy of the built-in smart tv.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from OBA

Frank: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the functionality is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Aug 23, 2022
Reviewer name: Melissa
5 out of 5 stars
5 out of 5 stars review

Amazing picture & color!

[This review was collected as part of a promotion.] This is the 4th Samsung TV we've purchased and we have nothing but good things to say about each one of them. The first we bought when we first got married in 2012 and every new TV since then has been a Samsung. This purchase was for our living room and it has worked perfectly since the day we hung it on the wall, sound is amazing, picture is vibrant and clear, and the smart function gets used every day! I would highly recommend this TV to anyone looking to upgrade!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Feb 12, 2022
Reviewer name: Monica22
3 out of 5 stars
3 out of 5 stars review

The Gift

i seen the vibrant color and detail on this tv and i fell in love. so my kids surprised me for christmas. well, the picture is the only thing good about this tv. the tv continuously loses connection with the internet and starts to buffer and the message, “something occurred while streaming samsung plus tv”. the only way to correct the problem is to unplug the tv. i feel awful that my kids spent their hard earned money on this gift. i hate to tell them they wasted their money. at this point, i would be happy with my old tv, at least i would be able to actually watch the tv shows.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Monica22: Thank you for choosing the TU7000 Crystal UHD TV and taking the time to share your experience with the connection to your internet network. If you are experiencing issues with the WiFi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info - Samsung Advisor

Oct 6, 2020
Reviewer name: Samsung7000
4 out of 5 stars
4 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] This television has a good set of features, especially the apps that are available or can be downloaded. The navigation is fairly simple, though it takes a little bit of time to get familiar with since many of the screens look similar. Overall picture quality is nice and connecting other devices and the network was easy.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Feb 5, 2021
Reviewer name: Emma
3 out of 5 stars
3 out of 5 stars review

Not user friendly

got this tv a few weeks ago, the entire smart component of it sucks. it has all of these extra apps and add ons it makes the screen very confusing. the home page automatically goes to crappy movies they own, i should have bought a regular tv and just used my fire stick it was much more user friendly. it also came with a bunch of apps i will never use and cant delete that takes up all of the storage so i cant even downlod the apps i do want.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
reply from Samsung Brand Ambassador

Emma: Thank you for purchasing the TU7000 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > General > Smart Features When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. Simply select an app, press & hold the Enter key. You will see a popup menu with options to move or remove it. I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Sep 19, 2021
Reviewer name: Creamcash
4 out of 5 stars
4 out of 5 stars review

TV has awesome crystal clear picture

[This review was collected as part of a promotion.] Out of all the TV I have had my Samsung crystal UHD 4K SMART TV is by far the best for my Xbox one it has awesome apps I play my Xbox one onle on this TV I watch all my you tube videos steam music videos I love it

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 28, 2022
Reviewer name: LGct12
4 out of 5 stars
4 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] This is my first smart tv and I'm loving it. I love all the features it has. I like that I have all of my streaming apps at the ready for whatever I feel like watching. The picture quality is amazing, very crisp.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Oct 24, 2020
Reviewer name: AdamH
5 out of 5 stars
5 out of 5 stars review

Samsung Crystal 7series

[This review was collected as part of a promotion.] One of the most crystal clear pictures I could ask for, especially for the price. Love the features, quick access to all my favorite streaming apps. “Screen Mirror” function has a quick, efficient, and beautiful picture. No lag. I especially enjoy the “Game Mode”. It's very immersive plus the Samsung soundbar I got as well keeps me excited for every game. Very easy to set up with other Samsung products to enhance your viewing and gaming experience. All the experience of a movie theater with the comfort of your own home.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Aug 23, 2022
Reviewer name: WestWisco
5 out of 5 stars
5 out of 5 stars review

Just what we wanted/needed

[This review was collected as part of a promotion.] I can't say anything bad about this TV - it works, is the perfect size for our home, it's got beautiful color, the refresh rate works awesome with my Xbox, and it's a smart TV. Will a more expensive TV be any better? For me? Nope, this one is perfect!

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648
Jan 9, 2022
Reviewer name: LadyLuck
4 out of 5 stars
4 out of 5 stars review

Beautiful picture

this tv is great! has a beautiful picture, was easy to hang, and has a usb port built right in allowing us want anything we want. the only reason i have not given it 5 starts is i don't like that you can't remove some of the apps the tv comes with that we don't use. i also was not able to add the starz app so i have to watch from the browser. the browser is hard to navigate with the remote and it's time consuming.

Review from Samsung US
Helpful?3V8BU16WBLTL13878902648