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Customer reviews for NordicTrack Commercial Series S27i Exercise Bike for
NordicTrack Commercial Series S27i Exercise Bike
4.3 out of 5 stars
stars42 ratings42 reviews
  1. 5 stars60% (25)
  2. 4 stars24% (10)
  3. 3 stars5% (2)
  4. 2 stars7% (3)
  5. 1 star5% (2)
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Showing 11-20 of 42 reviews
Jan 12, 2023
William P.
5 out of 5 stars review

Big is better

This is my second NordicTrack bike. High quality in both cases but this bike has a huge screen which I absolutely love-just like being there. Traveling the world, exercising while learning about the places you train with IFit and this massive screen really can't be beat. Love it.

Review from NordicTrack
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Feb 9, 2023
Michelle S.
5 out of 5 stars review

Love my bike but support is really hard to get if you have a problem

I love my new bike. I use it every day. My only complaint is it took me days to get a hold of someone to tech-support. I submitted 2 support tickets that went unanswered. I finally had to sit on the phone for an hour and a half to get with someone to talk to someone.

Review from NordicTrack
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Jan 11, 2023
Anonymous
4 out of 5 stars review

Please Fix

The main Problem with the S27i is that you only put one locking Bolt that holds the Monitor to the bike frame. To be specific the 2" pipe horizonal (under phone or glasses holder below the monitor on the frame) the ONE bolt that holds the monitor from rocking keeps coming loose! Maybe this work with the smaller monitors, but you should reconsider putting two bolds in that area.

Review from NordicTrack
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Apr 14, 2023
Rob C.
2 out of 5 stars review

I ordered a NordicTrack Bike in January

The bike was extremely expensive, but I knew that going in. I paid an outrageous sum to get the bike installed and the installers were rookies who weren't entirely sure of what they were doing. The bike makes a huge racket at times while riding. It took me almost a month of trying to get tech support and when I finally got it, it took almost an hour and a half to get the issue addressed so far as getting parts ordered. When the tech come out he pointed out that several parts installed at the factory were defective (rounded out allen head screws on the crank in two different places), and the part sent to me for the repair wasn't the correct part. So, weeks after getting my bike, it's still making an awful racket many times while riding it. The tech thinks it's the ball bearings in the crank. On top of it all, my manual had pages missing.

Review from NordicTrack
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Feb 6, 2023
Carol S.
5 out of 5 stars review

This has been a good purchase.

We bought the S27i in June 2022. We have had it 8 months now. My husband has always loved his street bicycle. He has done A LOT of street rides. He loves the mountains for climbing. Consequently, I was curious as to how he would take to this indoor cycle. The verdict is in - he absolutely loves this bicycle. The large screen makes you feel immersed in the location that you choose to ride. You have a choice of locations and instructors. It really is worth every penny. I have ridden it also. I am not a serious rider like he is and there are plenty of ride choices for me too. We are so happy with it that we are thinking about getting the NordicTrack elliptical too now. 2-6-2023

Review from NordicTrack
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Jan 11, 2023
Diana M.
5 out of 5 stars review

So far so good!

I bought my S27i when I was unable to run due to injury. After an adjustment period, it has turned into one of my favorite exercise activities. I really enjoy the different challenges and have started a travel list based off of places I've "ridden"! I'm so glad I bought this machine!

Review from NordicTrack
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Jan 11, 2023
Karen D.
4 out of 5 stars review

Better option than Peloton for us, but room for improvement

I chose the S27i Studio Bike over a Peloton. Overall, my husband and I love it, but it has some room for improvement, hence the four stars. We chose the S27i because of the larger screen size and incline/decline feature, whereas a Peloton only offered resistance variables. We also prefer the immersive rides in a given global locale vs staring at a trainer in a studio classroom setting. Here are my reasons for four stars instead of five. First, the seat is incredibly uncomfortable and we couldn't replace it fast enough. Second, the audio quality of the iFit videos is very choppy and they can be difficult to hear, which is frustrating. Third, the Peloton's software is much more robust, for example the Body Activity which graphically shows your past activity and which muscle groups have been worked, and recommendations for next steps. I can't even see which iFit rides I have completed so far, at least in an obvious place on the User Interface. Lastly, the tension knobs are not ideal for the adjustments that can be made on the bike, particularly the one holding up the weight of the 27" screen. During my first out of saddle ride, where I put more weight on the handlebars, the handlebars and screen dropped down to the default position. This makes me wonder how effective that tension knob will be over time with age... I really hope the manufacturer reads this review and makes the improvements I have suggested. I would buy this again over the Peloton but I am hopeful future improvements will come.

Review from NordicTrack
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reply from Supplier Response

Karen Thanks for your feedback! We will definitely pass your review on to the appropriate teams to take a closer look into the points you have made. We hope you continue to enjoy your bike. If you ever have further suggestions or any questions, you can always contact us directly where we will be happy to help. Thanks! - NordicTrack

Dec 12, 2022
Suzanne F.
5 out of 5 stars review

WOW

When my husband first mentioned investing in a studio bike, I was skeptical. I like to exercise outdoors and thought it would be just another piece of equipment collecting dust. Reluctantly, I agreed to buy one. After he put it together, I thought, wow that’s fancy. I must admit, I didn’t get on it right away. He started using it right away and I could hear the coaching going on behind the closed door. This intrigued me. I waited until he went to work, hopped on, and chose a beginner series workout. WOW! Tears of joy ran down my cheeks as the endorphins pumped through my body. I was hooked. I use it everyday from cycling to stretches and everything in between. The Studio Bike s27i is one of the best investments we’ve ever made. Also, the athletes are top notch and keep me going! They complete the workout.

Review from NordicTrack
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Dec 13, 2022
Lance M.
1 out of 5 stars review

Video quality and skipping

The video quality is terrible and it skips during play. Very disappointed with this, Nordictrack, support after over three hours on phone said it was a application problem and they are working on it. I am currently working with them to try and correct the problem

Review from NordicTrack
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May 27, 2023
Theodore R.
5 out of 5 stars review

Excellent Home gym Addition

Started building the family a home gym at the beginning of the pandemic. The S27i is the latest addition to the stable and fits nicely in a garage with a treadmill, weight rack, free weights, TRx, and such. The quality of the bike looks and feels commercial. It has the range to challenge those interested in steady-state or high-intensity training. Overall, it's a welcomed piece kit for the family's gym.

Review from NordicTrack
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