Hi, Toni! We recently re-engineered the cups to have a snap-on lid. If you don't hear the "SNAP!" double check that it's the correct lid. If it's still not fitting right, we'll get to the bottom of this. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

Hi, Kathy - We appreciate you sharing your feedback. We are sorry to hear about your cup. We'd like to connect you with our customer service representative in order to learn more. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. We are very sorry for this experience and hope to make it right. Thanks!

Thank you for bringing this to our attention. We take comments like this very seriously as we uphold the highest standard of cleanliness. Our facilities are Safe Quality Food (SQF) certified, a global food safety standard benchmark that ensures strict sanitation and quality controls. We would like to know more about what happened so we can address it as quickly as possible. Please email us at MyLife@mychinet.com or call 1-800-847-4129. Thank you!

Hi, Patty - Thank you for reaching out to let us know about your experience. If you'd like to share any additional feedback, please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts.