Hi, Cecelia! The Chinet® brand is here for the party thrills, not the spills. We are so sorry your product didn't arrive in good condition. Thank you for bringing this to our attention! The truth is sometimes our party gets crashed during fulfillment and shipping, and we have little control over what happens during transit. We've passed along this feedback to the appropriate parties to avoid this sort of mishap in the future. If you'd like to discuss any additional feedback with our brand, we encourage you to reach out to MyLife@mychinet.com or call 1-800-847-4129!

We want your hot drink to be hot, just like you do. That's why we designed the Chinet Comfort® cups with double layer insulation. However, we sincerely appreciate your feedback and would love to get you connected to a customer service representative so we can learn more. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you!