Hi, Nora! We recently re-engineered the cups to have a snap-on lid. If you don't hear the "SNAP!" double check that it's the correct lid. If it's still not fitting right, we'll get to the bottom of this. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

We want your hot drink to be hot, just like you do. That's why we designed the Chinet Comfort® cups with double layer insulation. If the cup is burning your hands, it is most likely because the liquid inside exceeds 150 degrees. However, we sincerely appreciate your feedback and would love to get you connected to a customer service representative so we can learn more about this specific situation. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you!

Hi! That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention, Cynthia.

Hi! We recently re-engineered the cups to have a snap-on lid. If you don't hear the "SNAP!" double check that it's the correct lid. If it's still not fitting right, we'll get to the bottom of this. Let's get you connected with our customer service representative. The best way to reach a representative is to email my.chinet@huhtamaki.com or call 1-800-847-4129.

Hi! That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email my.chinet@huhtamaki.com or call 1-800-847-4129. Thank you for bringing this to our attention.

Hi there — We appreciate you reaching out to let us know about your experience. We appreciate your candid feedback in regards to the odor of your products and sincerely apologize for the inconvenience. We'd love to have you speak with one of our customer service representatives in order to learn more and so we can improve our products for the future. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. Thank you.