Hi! First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention.

Hi, Jck! First and foremost—we apologize, and we would like to make this right. As a Chinet® brand consumer, your thoughts on our products are greatly appreciated, and we are so sorry to hear they didn't stack up. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

Hi, Nora! We recently re-engineered the cups to have a snap-on lid. If you don't hear the "SNAP!" double check that it's the correct lid. If it's still not fitting right, we'll get to the bottom of this. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

We want your hot drink to be hot, just like you do. That's why we designed the Chinet Comfort® cups with double layer insulation. If the cup is burning your hands, it is most likely because the liquid inside exceeds 150 degrees. However, we sincerely appreciate your feedback and would love to get you connected to a customer service representative so we can learn more about this specific situation. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you!

Hi! That sounds like a party foul on our part. First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email my.chinet@huhtamaki.com or call 1-800-847-4129. Thank you for bringing this to our attention, Michael.