Hi, there! We're so sorry you were disappointed with your purchase and would be happy to send you a refund since it wasn't the best sausage you've ever eaten! Please go to www.Kiolbassa.com and click the red help button at the bottom left of the screen and our Customer team will take good care of you.(You can also access our heating instructions from this site - we don't recommend microwaving for the exact reason you had problems - it can cause the casing to become tough very quickly.)I sure hope you'll allow us to make this right with you! Sarah, Kiolbassa Smoked Meats