Hi Nick, We appreciate your feedback regarding your DU7200 TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Cybdiver, Thank you for your feedback. Please know your opinion is important to us and will be shared with our internal teams. Regarding audio issues, there are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. To select a channel on your TV, press the 123/Settings button on your remote. Then select the number keypad and enter the channel number. The Bluetooth in the DU7200 TV is up to date and should connect to your external Bluetooth devices. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Cjb74, Thank you for purchasing Samsung’s DU7200 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update If volume levels still seem too low, you can improve sound performance by adjusting a few key settings: Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more. If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience. For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website. ~ Samsung Advisor