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Customer reviews for Serta Hello Dreams Firm 12" Mattress for
Serta Hello Dreams Firm 12" Mattress
4.7 out of 5 stars
stars32 ratings32 reviews
  1. 5 stars84% (27)
  2. 4 stars9% (3)
  3. 3 stars3% (1)
  4. 2 stars0% (0)
  5. 1 star3% (1)
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Showing 1-10 of 32 reviews
May 27, 2026
Vickie M
5 out of 5 stars review

Good quality

We love our new mattress!

Review from Serta
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Apr 18, 2026
Tammi D
5 out of 5 stars review

5 star

My back could not ever feel better

Review from Serta
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Jan 29, 2024
Chris Wang
5 out of 5 stars review

Great quality

I've been sleeping on the SleepWell Mattress for a 3 days now, and honestly, it's been a game-changer. It's firm enough to give me the support I need, big help in waking up with a sore back. The quality seems top-notch; it feels sturdy and well-made, like it's going to last a good while. All in all, it's a solid mattress that hits the sweet spot between firm support and plush comfort.

Review from Serta
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Feb 7, 2024
gracieluv
5 out of 5 stars review

Supportive

[This review was collected as part of a promotion.] I'm impressed. I've never tried a hybrid mattress, but I have my gripes with innerspring mattresses; namely, that they create too much motion transfer (I'm a light sleeper), and they get lumpy and bumpy. This mattress has been so comfortable to sleep on. It's supportive and firm without being hard, and when one of us rolls over, the mattress doesn't bounce and jiggle anymore. I think we love it!

Review from influenster.com
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Feb 1, 2024
michelem10
5 out of 5 stars review

Perfect!!!

[This review was collected as part of a promotion.] This mattress is absolutely perfect!! It helps with my back and being able to get more than just a few hours of sleep each night!! If you have back problems or not, this mattress is absolutely divine!! I would recommend this to everyone! You won't be disappointed.

Review from influenster.com
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Feb 24, 2024
cynthia05
5 out of 5 stars review

Firm

[This review was collected as part of a promotion.] This mattress was really firm, but very soft and comfortable. I wasn’t able to take an actual picture of it but, it’s such a good mattress and so comfortable as stated before. It was a bit smaller than my frame but that’s the only complaint

Review from influenster.com
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Jan 31, 2024
kat313
5 out of 5 stars review

GREAT NIGHT SLEEP

[This review was collected as part of a promotion.] I have been sleeping on this SERTA HELLO DREAMS FIRM mattress for a little while now, and I have to say I have never slept so well. This mattress is very firm and feels so good. I definitely recommend this serta mattress to everyone. It is the best sleep ever. I love it.

Review from influenster.com
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May 28, 2024
Louis E
4 out of 5 stars review

Good (so far)

Just received my new mattresses to replace my Members Mark hybrid medium firm twin XL that were too soft. Right away noticed that this Serta doesn't flex as much with the adjustable base And does have a removable cover. Hope it will be a great sleep.

Review from Serta
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Feb 1, 2024
sandiegoreview
3 out of 5 stars review

It’s good, but not great

[This review was collected as part of a promotion.] The mattress is extremely firm, and almost feels like a rock. I usually enjoy firm mattresses but this one has no give to it and no cushion. I’m going to Hope and see if it adjusts to my body within time, but as of right now I’m not getting a good nights sleep from it. I’m still thankful to try it out though!

Review from influenster.com
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Mar 25, 2025
CDAVIS
1 out of 5 stars review

Not Firm

Bought this bed and slept in it last night. I am in serious back pain and feel like I sank in to a pit next to my husband. I weigh 160, and so being a frim bed it should be firm. It us not firm. It came warped and looks like not well made at all, floppy. Not worth the money. You have to return to vender and not Sams Club, so it will be a pain to return it now.

Helpful?4VZGIAS992ZV13871800776
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. To help facilitate the return process we recommend working directly with Sam's Club who will be able to go over the process and make the process as simple as possible. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!