We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas. Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we've consistently used a mattress protector as recommended at the time of purchase. Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we've followed all care guidelines. It's hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples. For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.

The first week or so was not good... mattress seemed way too hard and not at all comfortable like the sample in the store. Now that we have had it for a month, it is better. although we still wake up with aches. (Maybe that is a reflection of being in our mid 70's and not so much the mattress.) It is an improvement, but not as much as we had hoped.

We have been sleeping on this for 2-3 weeks, and lately waking up with lower back and shoulder pains (side and tummy sleepers). We are telling ourselves this is the part where the mattress is adjusting to our sleeping. Hoping for better sleep in the coming weeks

I've owned the Tempur-pedic pro adapt for nearly 4 years now and I generally sleep in the guest bedroom because I find it uncomfortable compared to my Casper. I find the medium has become far too soft and unsupportive and uncomfortable on my back. Going back I wish it would have gone with a firmer model or perhaps a product which would've held up better. I reached out to Support and they informed me there's nothing they can do for me at this point so pretty disappointing after making such a large investment.

I have bought 4 mattresses from you. The first one bought in 2006 is still in our guest room and fantastic. The second one worked for 11 years and then you guys gave us credits to buy the two we have now. Also fantastic. My wife's mattress (we have split king) which is a medium is still great. Mine (firm) has been far less than impressive. But the worst of it is the dishonest way you “assess” damage. We did everything right. You refused our warranty claim because there are 2 pencil eraser sizes stains on the mattress cover (NOT on mattress. On mattress cover!!!). Your assessor said this is “water damage”. Complete and utter nonsense. Especially as the mattress sags on one side and the “water damage” is on the side with no issues.

I didn't believe all the Temperpedic hype but I'm obsessed. I sleep so well and I loved my last mattress so that was touch to beat. I know they are expensive but it was so worth it.

This mattress has provided the proper support that I have been looking for. No deflection that forms and stays causing that lumpy feeling. I hope that it will maintain that support for many years.

After several surgeries on my shoulders and having a bad back, this is a welcome addition to my comfort thank you Tempur-pedic for making such a great product. I'm so glad I spent the money to get this beautiful mattress.

Though very firm, it quickly adapted to my body to give me complete support. I struggle with major back issues, and it truly helps support where I need it most. Love my new bed!

I absolutely love this mattress. It's true. You don't feel like you are sleeping on a mattress, rather the mattress hugs you while you sleep. It's great! Now my body doesn't hurt when I wake up and I truly feel rested.