Well made product, however, instructions lacking in some areas. For instance, the floor has a specific way it's supposed to be installed, however, that wasn't stated in instructions. Consequently we installed it then found we had swapped sides and had to drill holes through areas that weren't intended. The problem with that is that by the time we found out, too much had been assembled to go back and reposition the floor. Plastic panels did not fit as well as they should forcing fasteners to be out of place and on the edge of the panel. Self-tapping screws for the floor were worthless! They'd start the hole them immediately strip out. They were a #14 screw so finding larger screws to replace them was not possible. Drilling pilot holes and carefully screwing them in didn't help - they stripped immediately. Ended up using 1/4" automotive pop rivets with washers. Instructions in 3 languages I suppose is expedient but made instructions so busy it was difficult to make out what was supposed to be done in what order.

This play set is wonderful! We did a lot of research before purchasing and it paid off! My husband was able to put this together pretty much solo over the course of a weekend. It is sturdy, well made, pieces were well labeled and it feels like it'll last a long time! Overall, VERY happy with our purchase.

We've been looking at playground set and decided that we didn't want a wood one as they rot and require a lot of maintenance. We finally got this for our 7 year old for his birthday. He was SO excited! All the parts were there except the slide. We called Sam's Club and they made it right. It took about 6-7 hours to assemble. One review stated that it takes 3 people - 2 to assemble and one to read the instructions. That's what we did and it worked out great! Our only complaint is that sometimes the bolts were not thread properly and they would break. There are extras but only one of each type of bolt and nut. For this reason we give it 4 stars. But our son loves it and likes playing outside more now. That's a win!

This one star review is based off of the service we received instead of the product itself. Sam's accidentally sent us two of these swing sets when we only ordered one. It was then our responsibility to get this 500+ pound swing set back to the store which is nearly an hour away. After returning the extra on December 18th we still have yet to receive our money back as we were chraged twice when Sam's sent us two swing sets. We have called multiple times and spent hours on hold just to still not have our money back nearly a month later.

Excellent quality product! We are very happy with it! Super sturdy and assembly wasn't horrible. We assembled the tower frame over 2 nights in our garage while it was raining then moved it out back for the rest. It took two of us about 10 hours with breaks to fully assemble. Definitely download the app for awesome instructions as the paper instructions can be a bit confusing sometimes. Overall great experience and I would recommend to everyone!

[This review was collected as part of a promotion.] I bought the adventure tower monkey bar set. I bought from an online seller not direct and had shipping date pushed closer to Xmas date. The online seller held the package with one of there “shippers”, and they totally ruined the crate and some of the large exterior pieces and slide three days before Xmas. Not lifetimes fault or responsibility at all. I called just to see about cost of parts for the online seller to replace and give a refund for parts. Instead lifetime shipped all new parts immediately for free even though it had nothing at all to do with them. Had the online seller give a discount for the extra work and hassle and for not being done on Xmas too yayyy! Set is built now and is very nice very sturdy even for my 200 lb dad weight. Kids love it. Like having a commercial set in your backyard. Also wanted to note I saw some reviews saying instructions were tricky are not detailed enough. I found zero problems with instructions I thought they were detailed enough, only thing I would say is just pay attention to picture so you know which post is which by the screw holes at the top. There was even scan icons for how to videos on each section I didn't even need to use. Customer service was so quick no hold no hassle that alone is something hard to find now and makes me feel better about the purchase and the future of owning the play set.

We bought this set for our grandchildren to play on when they come visit. We have seven ages 13, 12, 4, 4, 3, 16mo. and 1. It gets lots of use. A storm came through and lifted the set bending the fire pole upon landing. Even in the midst of this crazy pandemic this company not only replied to my email requesting a way to purchase a new pole....they are sending us a new pole at no charge!!! (By the way, turns out that storm not only lifted our playground but uprooted a giant magnolia tree from our neighbors yard a few acres back, it was a doozy). The kids all love playing on this set and we anticipate even the 1 year having many more years of play on it!

We bought this about a month ago. It was delivered on time via a freight company. They said we might have to carry it off in pieces, but the delivery driver was able to get it off on the pallet and into our garage for us. The directions were very clear and easy to follow. It took my husband and I about 10 hours to assemble it. We had a neighbor help us for a few steps that required 3 people. Our kids love it and I am pleased with the quality of everything.

This set is incredibly well designed, easy to clean, and can be assembled a few ways to optimize layout. We have two VERY active boys: 48 months and 20 months. They love it. The ladder seems like it is too slippery for the youngest, so we will add a wooden ladder to ensure he is safe. We got a decent promotion on this set at Christmas and used the cost savings to add kiddie mulch all around it.

[This review was collected as part of a promotion.] I bought the tower play set for our grandson and when we assembled it we came up missing 4 bolts. We called 800 number and they sent them right away. Thank you for not keeping us waiting for parts. Appreciate the rush! Thank you for quality employees and products.