Customer reviews for Lifetime Adventure Tower Swing Set Playset forSam's Club version is different than regular model
The Sam's Club Adventure Tower is not the same model you get when you purchase one from other retail outlets. The Sam's Club version has a flimsy roof which is made from lighter, thinner material. Also, the long metal poles must be manually spliced together on the Sam's Club model whereas they come in one continuous piece on a non-Sam's Club model.
Rust
We purchased this play set when we bought our house. After reading the product description of Lifetime products lasting 10 years, I thought this would be a perfect addition to our backyard play space until our kids outgrew it. We followed the assembly instructions and even added a rust preventative just to ensure it would last and be safe for the kids. It has rusted so much that it has become a safety hazard and we are going to disassemble it and bring it to the dump. It is a shame, because our kids were so excited about it.
The steel used to build our playsets are made with a weather resistant powder-coated finish that protects from cracking, warping, rot or splinters. It is made to be rust-resistant. However, we recommend using a rust treatment for extra protection a couple times a year, especially if you live in a high humidity climate. We do have replacement parts and touch up paint available through our customer service department. They can be reached at 800-225-3865 or by email at customercare@lifetime.com.
Outstanding Quality!
The quality of this product is outstanding and our girls 2-8 love it. The clubhouse is a great size for multiple kids to interact on the top and bottom at the same time. This set is going to look brand new for years to come - unlike the wood sets that way too many people buy!
Be prepared to work!
We hired someone to install the swingset when we opened the boxes and only half the pieces were labeled. Not only were things not labeled but the ones that had labels were labeled incorrectly. We were also missing hardware for the roof but was able to go to Lowes and find something similar that worked. It took about 12hrs to put together and 9 of those hours were with 2 people working on it. Overall my kids LOVE it and I can barely pry them off of it!
Solid High Quality Product
We bought this for our two children and after reading up on different review we decided on this one. All the parts were there, the instructions were easy to read, and it came just when they said it would on a single massive pallet. It took us a total 3 days to get it together but that was with our normal morning preschool running around and early bed times. It was fun! No fighting or throwing tools, just make sure you read the instructions and do it exactly as it tells you to. There is a reason behind the sequence given in the instructions. It looks great, its solid... the only problem is... my 2 year old also has a problem getting onto the upper deck do to the gap because he's not quite there yet with gripping the outer rail instead of the rungs. We fixed this with some plastic mesh and zip ties but he'll grow into it. I can see my children using this product for a very long time and it was worth the price and the work setting it up. It is way more sturdy than the wooden set we sold with our last house.
Great Playset - Challange to setup
This is a wonderful playset that my kids LOVE! This was a gift and I am beyond thankful that we have it as our kids spend hours outside playing on this. This is a solid playset that is going to last a longtime (not like to wooden ones). The challenge on this was the setup as it took about 12hrs (split it up over two days). Someone with more experience could have done it in less time, but this was my first time to put something like this together and I ran into some self inflicted mistakes (read the directions very closely and look at the pictures to make sure you are putting together the right parts). No doubt that I would recommend this to anyone looking for a playset.
Love this set!!
We bought this set a little over a month ago and set it up 2 weeks ago. We wanted to surprise our 3 yr old for his birthday. He LOVES it!! It's a great set and I highly recommend it. My only issue with the set was how much of a pain it was to set up. My husband and I spent 12 hours putting it together. (Which after reading several other reviews, we knew it was going to be a challenge.) The instructions weren't very clear and several of the hardware pieces didn't fit together. We would spend 15-20 minutes on one screw trying to figure out how to make it work. This happened so many times I lost count. Thankfully, they included some extra pieces so we could switch a couple of them out... but not nearly enough of them. It was extremely frustrating. However, seeing his reaction made it all worth it.
Sorry you had trouble with the assembly! We have assembly pro's on standby for when help is needed. Please feel free to reach out if anything else comes up. +1 800-225-3865 Monday to Friday 7 a.m. - 5 p.m. or Saturday 9 a.m. - 1 p.m. (MST); customercare@lifetime.com, or live chat from our customer service website.
Just OK
The kids enjoy it. Takes two people about a week of afternoons to assemble. Noted some engineering flaws (high angle slide, weak floorboard in fort, indentations in roof that do not allow water to roll off after a rain). Metal seems to rust easily. Some parts were missing. Over-priced.
Awesome Playset, Kids love it
There are lots of pieces when you open the boxes and the 100 page manual will scare you but, I have to say it was very easy to put together. I did most of it myself and when I needed an extra hand my wife helped. It took us a day to assemble. The quality is great and when completed looks very good. The instructions are easy to read and follow but, they don't come with the playset, you have to download and print them from the manufacturers website, unless mine just didn't have it. For the price, I highly recommend this playset. Don't hire someone to do it for you, its easy and great to spend time with the family building it. I could have paid someone to do it but, my wife and I enjoyed the fact that we built something this awesome for the kids.
I'm so glad you are enjoying your play set! We have lots of help available for assembly if needed via live chat, our customer service line, or on YouTube. I love that you made the assembly a fun family project. If you run into any issues please feel free to call us, we would love to help. 800-225-3865.
Extremely Dissatisfied
We did the research. For months we looked for the right playset, at an affordable price, for our two kids. We devided on this set; however we waited to purchase. We went to Lifetime's website... read the reviews... finally we made the purchase. The first thing we noticed when we picked the unit up, it was in so many pieces and not packaged very well. We opened each box only to see that there were no instructions included. I contacted Lifetime and asked if they could email me the directions. I was told no and given a link to go to. The link did not work. I contacted them again and was given another link.... After several tries/searches I finally found the instructions for this model in English. This was a purchase for my daughter's birthday. I started separating everything and getting it ready to put together a week before her big party. We are missing parts CBG (x2) ~what you included has ZERO holes drilled, AUH, AAN, DWR, CSD, hardware blister packs EBW DYF and EAL, hardware blisterpack DYG, and the end caps. The ones included with the set are wrong. My family flew in to town to help celebrate her birthday and put this monster together. Her party has come and gone and I had nothing to give her. At this point the only thing we can do is take it back. I can't tell you if it is difficult to install. We weren't able to put it together. We have gotten no where with customer service. Don't waste your money.... IF you do decide to purchase this, make them open it in the store and go through EVERY SINGLE BOX and check for the instructions and inventory the parts; otherwise you will end up frustrated and out of a lot of money.
We are so sorry that your Adventure Tower Playset didn't include the correct parts. That would be a frustrating experience. This Playset is backed by an outstanding warranty, making sure that our customers are taken care of. If you have any future concerns or questions, please reach out to us through email at reviews@lifetime.com.