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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.4 out of 5 stars
stars780 ratings677 reviews
  1. 5 stars72% (561)
  2. 4 stars16% (121)
  3. 3 stars2% (18)
  4. 2 stars3% (24)
  5. 1 star7% (56)
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Showing 231-240 of 677 reviews
Dec 16, 2021
MeMe
5 out of 5 stars review

Verified Purchase

Delivery was excellent

Still working on it

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Oct 30, 2016
Donna Hurt
2 out of 5 stars review

Verified Purchase

Lifetime Tower play set

I bought this for my church....It took 5 men......... 13 hours to put this together and the worst part there were no instructions....after all was said and done my pastor downloaded the instructions to his phone and there were 96 pages of instructions. You should tell the person who buys this item there are no instructions....

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reply from Supplier Response

I'm so sorry your instructions were missing! All our playgrounds should have instructions included. If you need any help please don't hesitate to call us at +1 800-225-3865. We can ship missing parts, including instructions, at no cost to you. Downloading is definitely much faster way to get them though. I'm glad you were able to find them online. You will have to update us now that it is together. How are the kids enjoying it?

Apr 23, 2015
KellyBlack
5 out of 5 stars review

Solid High Quality Product

We bought this for our two children and after reading up on different review we decided on this one. All the parts were there, the instructions were easy to read, and it came just when they said it would on a single massive pallet. It took us a total 3 days to get it together but that was with our normal morning preschool running around and early bed times. It was fun! No fighting or throwing tools, just make sure you read the instructions and do it exactly as it tells you to. There is a reason behind the sequence given in the instructions. It looks great, its solid... the only problem is... my 2 year old also has a problem getting onto the upper deck do to the gap because he's not quite there yet with gripping the outer rail instead of the rungs. We fixed this with some plastic mesh and zip ties but he'll grow into it. I can see my children using this product for a very long time and it was worth the price and the work setting it up. It is way more sturdy than the wooden set we sold with our last house.

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Apr 17, 2018
Ashley23
2 out of 5 stars review

It seems likes nice sturdy set.

We have owned out adventure tower playset for over a year now and all of our swings and bolts are rusted. It looks like our set has been sitting outside for 20 years already. If I could go back I wouldn't waste my money. It seems like a nice sturdy set at first, especially for the price we paid. Turns out you just pay for the brand.

Review from lifetime.com
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reply from Reviews

Have you contacted our Customer Service Department? They will be able to help you fix up your playset. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Nov 25, 2017
rickh
5 out of 5 stars review

Grandkids love it!

We almost bought the Climb and Slide Playset but decided on the Lifetime Adventure Tower instead because it has more activities. We bought this just in time to assemble it before the cool weather arrived. My wife and I worked together as a team for about six evenings. Our son-in-law helped put the roof on. Halfway through the process we had the part numbers memorized. The instructions were clear and precise. I was pleasantly surprised to see a separate package of spare parts. Yes indeed! The grandkids love it, therefore, so do we! Note: We added the baby swing that's on the end. It does not come with the unit.

Review from lifetime.com
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May 16, 2018
Cori13
5 out of 5 stars review

Fantastic play tower

[This review was collected as part of a promotion.] I bought this back in May of 2016 for my growing and very active son. It has been a great source for play, imagination, fun with friends, and hours in the tower. I loved that it wasn't wood and it would withstand the elements without worrying about decay and someone getting hurt. I got a supplemental third swing and attached it where the rings are and it works great when we have multiple kids playing. Totally worth the money and the time to put it together. It is definitely a task to put together but with some organization and a few strong people it's doable.

Review from lifetime.com
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Sep 15, 2019
Erik_b
1 out of 5 stars review

Doesn't hold up to the elements, poor warranty

I was hoping this playset would last at least a few years until our son grew out of it. Unfortunately, a good portion of the set is rusted after less than 2 years. With the design, things such as the ladder have only a thin piece of metal connecting them to the set. That area rusted, and the ladder fell completely off. Initially, I wasn't concerned because there's a warranty on the set. However, it has been over 4 months with parts being out of stock, etc. to fulfill the warranty request we made. The tower portion of the set is unusable at this point because there is no ladder, and several of the areas to climb up are rusted and falling apart. I'd expect the construction, coating, etc. on these parts to be much better, but apparently they aren't made for climates like Florida's.

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reply from LifetimeProducts

We are sorry to hear that you are unhappy with your playsystem! Give our customer service team a call and we can check on the status of those parts, they can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Sep 27, 2017
Heidi
1 out of 5 stars review

I need customer service assistance, but no info!

I bought this tower approximately a month ago, and have not quite finished the assembly. Before I even got it all together, the roof panels which I installed have torn out at the assembly points. I now have a tower with multiple panels that are not usable. I am more than a little upset that these panels disintegrate at the holes where they bolt together. The rest of the playset seems like a quality product, but there are no places to anchor this system to the ground - and in Colorado, I find that worrisome as well. I would appreciate contact from customer service for the Lifetime company! I do not currently recommend this product, but may if I can get the necessary pieces to fix this replaced.

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reply from LifetimeProducts

Oh, no! We are so sorry for the difficulties you have faced with your Lifetime Adventure Tower Playset! Our customer service team is available to get you replacements for damaged or missing parts. We also have an anchor kit available for the playset through Customer Service. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time. You are also welcome to email me your contact information and I can have our customer service team contact you directly.- Lifetime Reviews Team (reviews@lifetime.com)

Sep 9, 2019
Kim
1 out of 5 stars review

Don't purchase if you live in a warm environment

After a year of owning this playset, it started to rust. A year and a half into owning the playset, the steps rusted off. I called Lifetime and they wanted to send individual pieces for replacement with me paying for shipping. Every metal piece needed to be replaced. We decided to decline their piece mill offer and tear down the playset. We will NEVER purchase another playset or product from ‘Lifetime'.

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reply from LifetimeProducts

We are sorry to hear that you are unhappy with your playset, if you need further assistance please reach out to reviews@lifetime.com we would love to help you out if we can!

Mar 19, 2017
Professional Builder
3 out of 5 stars review

Sam's Club version is different than regular model

The Sam's Club Adventure Tower is not the same model you get when you purchase one from other retail outlets. The Sam's Club version has a flimsy roof which is made from lighter, thinner material. Also, the long metal poles must be manually spliced together on the Sam's Club model whereas they come in one continuous piece on a non-Sam's Club model.

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