We greatly appreciate your feedback. Thank you for your continued support! – The Kit & Kaboodle Team

Thank you for sharing this with us. We're very sorry to hear about your experience. We advise that you contact Sam's Club's customer support team, as they are in the best position to assist you. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Kit & Kaboodle Team