Thank you for your support and for sharing this with us. We're very sorry to hear that you haven't received your Purina Kit & Kaboodle Original Adult Dry Cat Food. We advise that you contact Sam's Club's customer support team, as they are in the best position to assist you. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Kit Kaboodle Team