We bought this mattress, King, medium, Aug 30, 2023, and debated returning it after about 3-4 weeks as it started to sag where we sleep! I am 6', about 220, and wife is 5'2" and about 130. We kept it until the sags got so bad we decided to get another different bed! High, very hard lump all down the middle of the bed! This bed has a 10 year warranty and a 100 night trial period! When you get beyond that 100 night you are pretty much on your own! After 3 'chat' sessions with Sam's return folks, we got them to agree to take the mattress back. They put us with Serta, who makes Simmons I guess, and that lady was adamant that we could not return it unless the matter was approved by higher ups! She kept going back to the 100 night trial being past! We bought a more expensive mattress from Sams, and at the moment we are assured by a supervisor that Sam's will refund our money! But, the one in this ad sagged significantly where we sleep[. After about 4 months it started to make a noise, 'scrunching sound' when I moved, like rubber rubbing against other rubber.

Worst mattress set that I have ever purchased in my life! It felt a bit harder than I anticipated but my husband liked it for his back. We took delivery of the set in early July 2023 and by early December my husband said his side of the bed was causing him back pain. I too felt some discomfort by February. So we turned the mattress and believe me this was no small feat for to seniors in their 70’s. By March, we were awaking with serious backaches. We noticed that the mattress was sagging on the edges! I called Beautyrest customer service to explain our dilemma. We were told by the representative to take a picture of the mattress, which was reasonable. We were instructed to then remove the mattress and take a picture of the box spring, AND remove the box spring take a picture of our bed frame! I responded that this was near impossible for us septuagenarians to accomplish. The reps responded that this was the only way they would be able to address our problems with the mattress set. We have still not be able to find help removing each piece to take pictures. We have literally suffered for almost a year with this set. It has brought me to tears because my husband and I have daily backaches that go away only after we take pain pills. We are once again, currently trying to find two young men who will charge us an affordable amount to help us moving each piece to take pictures. So disappointed with this expensive purchase

I have this mattress for about 2 months now. It's very good quality and I love the extra firm. I don't feel it's too hard at all, it's more like a firm mattress. The delivery can be improved though. The delivery guys were just going to leave it at the garage. Luckily I saw it and asked them to bring it in.

This mattress was great—until it wasn't. About 3 years in, it started to noticeably have sagging on both sides. By year 4, it was completely done. The back pain is excruciating. Disappointing for a mattress that was sold as lasting 10 years.

Although we haven't slept on it yet, it has to be a vast improvement of sinking 6 inches and having to rock and roll just to get out of bed. Heeheehee

This is the second BeautyRest I purchased. The first one was fabulous and well used for 15 years. However this one leaves me tossing and turning and my body is stiff and sore in the morning.

I did not see that the item was not available for return until this morning. It has been less than 24 hours of having the mattress and I hate it. If I can't have a return, can I please have some sort of an exchange?

Mattress is as hard as a rock. Trying to get a hold of someone to return it has been an absolute nightmare. Sam's customer service is awful. Serta's customer service is worse. Call and get a message that they are in a team meeting and then call disconnects. Absolutely horrible. I don't think I will continue my Sam's membership after this terrible experience.

My husband needed a very firm mattress and this mattress is definitely extra firm. I like to have a little softer so we ended up putting a Tempur-pedic pad on top of it and he seems happy with that and I’m happy with it. Mattress seems very well built

It would’ve been nice if there was an opportunity to try this mattress out at the warehouse before ordering it online. The mattress was only available in plush, which I thought referred just to the pillow top. Apparently we need medium or firm mattresses. The problem we have with the two that we bought is that when we roll to a new positions while sleeping, it leaves a depressed area that we tend to roll back into. We are not overweight - I weigh 190 pounds and my wife weighs 140.