This mattress is NOT ultra firm. Yes, they've branded it as ultra firm but there's a layer of "plush" soft material on top of the firm part. The problem is, this top layer is super low quality. I'm a 220 pound guy which isn't overly heavy and Im literally sinking 6 inches into the mattress a week after purchase. There's a valley where I sleep already! So if you need a firm mattress that you actually sleep on top of, and not sink into, look elsewhere. I'm surprised how low quality this mattress is. Ignore the reviews saying how great this thing is... It's not!

DO NOT buy Serta or BeautyRest! Mattress was noticeably sagging on both sides when received. After a couple of months concave on two sides. Contacted CS for a return, but it took numerous calls and e-mails to eventually schedule a pickup. Waited all day for pickup but no one showed or called. System says pickup was complete and no one home. Called CS several more times, but still no pickup scheduled and no resolution.

Purchased this mattress that was delivered 11/21, and I am not pleased with the firmness. Owned a tempurpedic since 08 and it had gotten too soft. Used plexiglass/lexan to help ease my back pain for several years, and looks like I need to add it to this one also. My back has ached since purchase of this "not so extra firm" mattress. Also the delivery date was NOT what was advertised "before" purchase

Worst mattress set that I have ever purchased in my life! It felt a bit harder than I anticipated but my husband liked it for his back. We took delivery of the set in early July 2023 and by early December my husband said his side of the bed was causing him back pain. I too felt some discomfort by February. So we turned the mattress and believe me this was no small feat for to seniors in their 70’s. By March, we were awaking with serious backaches. We noticed that the mattress was sagging on the edges! I called Beautyrest customer service to explain our dilemma. We were told by the representative to take a picture of the mattress, which was reasonable. We were instructed to then remove the mattress and take a picture of the box spring, AND remove the box spring take a picture of our bed frame! I responded that this was near impossible for us septuagenarians to accomplish. The reps responded that this was the only way they would be able to address our problems with the mattress set. We have still not be able to find help removing each piece to take pictures. We have literally suffered for almost a year with this set. It has brought me to tears because my husband and I have daily backaches that go away only after we take pain pills. We are once again, currently trying to find two young men who will charge us an affordable amount to help us moving each piece to take pictures. So disappointed with this expensive purchase

Looks good and comfortable but after 6 months, we began to feel a depression in the mattress where we each slept. After 9 months a depression where we slept was noticeable and we could feel a ridge in the middle of the mattress that is now even more pronounced after 1 year. It was comfortable the first 6 months, but after the depressions were we slept and the ridge formed, it became less comfortable. The ridge in the middle makes it difficult to sleep near the center of the bed. We are not heavy in weight, or overweight, and that makes us wonder if the material used in the mattress is very good material. We would not purchase again nor can we recommend this mattress or the material used to make it. The original coil mattress we had originally lasted over 30 years and was very comfortable until a spring broke. This mattress did not last one year.

Mattress is as hard as a rock. Trying to get a hold of someone to return it has been an absolute nightmare. Sam's customer service is awful. Serta's customer service is worse. Call and get a message that they are in a team meeting and then call disconnects. Absolutely horrible. I don't think I will continue my Sam's membership after this terrible experience.

Although we haven't slept on it yet, it has to be a vast improvement of sinking 6 inches and having to rock and roll just to get out of bed. Heeheehee

This is the second BeautyRest I purchased. The first one was fabulous and well used for 15 years. However this one leaves me tossing and turning and my body is stiff and sore in the morning.

I did not see that the item was not available for return until this morning. It has been less than 24 hours of having the mattress and I hate it. If I can't have a return, can I please have some sort of an exchange?

My husband needed a very firm mattress and this mattress is definitely extra firm. I like to have a little softer so we ended up putting a Tempur-pedic pad on top of it and he seems happy with that and I’m happy with it. Mattress seems very well built