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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,591 ratings1,591 reviews
  1. 5 stars80% (4,449)
  2. 4 stars11% (618)
  3. 3 stars4% (205)
  4. 2 stars2% (97)
  5. 1 star4% (222)

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Showing 71-80 of 1,591 reviews
Aug 21, 2021
Reviewer name: Honey
1 out of 5 stars
1 out of 5 stars review

Cheaply made

Prior to the new sizing my mother wore size S/M. Now size M is too small, but according to the sizing guide size L would be much too large for her. Also, the padding is much thinner, causing her to have to use twice as many as before. Please bring back the old product; it was perfect.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Honey. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you mother.

Nov 14, 2021
Reviewer name: Katie Sue
1 out of 5 stars
1 out of 5 stars review

New Restyling is not a plus! A Big Fail.

Even with your new explanations on sizing and your apology to us all who used this product. I still am in the same size - still a problem in leakage -. For a product I have used many years and so happy with. I could not be more discouraged and sad.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Katie. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jun 19, 2021
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

New Version Not the Same - Cheaply Made

I have been buying Member's Mark Underwear for my Mother for awhile now. She said they were the best of all she's ever used, comfortable, perfect fit and held in liquid. These were recently changed and supposedly only the packaging and sizes were going to change, but they are NOT the same. It is a completely different material (kind of fuzzy) that rips easily and the new sizing allows for easy leakage. I'm very disappointed as Member's Mark had been a guaranteed solution for her and I upgraded my membership to get free monthly shipping of them. Now I have to start looking for another brand.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Tim! Thank you for your feedback and our apologies for all the issues. Please call our Customer service number at 888-301-0332 so that we may assist and offer suggestions and help. Thank you.

Aug 30, 2021
Reviewer name: Jan
1 out of 5 stars
1 out of 5 stars review

members mark women's protective underwear

I am very dissatisfied with the new product. The large is NOT a true "large" size. It seems like it should be labeled as a "medium" with the way it fits. The absorbency is terrible as they do not absorb so well as the older version and requires more changes, which is most likely why this change to the original version was made. Use more, buy ore. I am very dissatisfied with your new product.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Jan. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Nov 10, 2022
Reviewer name: RealtyDoc
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Overall Great Value Unless Sized Incorrectly

Our most recent purchase of the Underwear for Women Medium size is now smaller than all prior purchases! Member's Mark needs to scrutinize the manufacturing process, to verify that the size does not vary over time. This item is a great value and highly-valued -- but the size must be accurate.

Helpful?5GU7CLX9CFHV13870667945
Sep 20, 2021
Reviewer name: Hill
1 out of 5 stars
1 out of 5 stars review

Horrible product

I bought these for my 85yr old mother in law. I followed the size quide and it said she would wear a small. Took these home and waisted at least 5 trying to get them pulled up on her. They ripped every time. I was very disappointed and returned them. I will go back to buying the Walmart brand that I know fits and won't tear every time we put one on.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 14, 2021
Reviewer name: FILMcritic
1 out of 5 stars
1 out of 5 stars review

MM female disposable briefs

I have always purchased MM briefs for my 106 yr old mother. When I saw the changed box and additional sizes, I followed the sizing chart and she fit into the "Small " category. I purchased 2 boxes. I was totally disappointed to find that they were too small for her frail frame and ripped as I tried to put them on. The quality is terrible and the absorbency is not what it used to be. I will be returning the unused product and buying at BJ's in the future.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Sep 3, 2021
Reviewer name: Stellax1
1 out of 5 stars
1 out of 5 stars review

Bad Design 1 star is to much

This is one of the worst decisions Sam's Member Mark has made. These are horrible, I wouldn't recommend them as they leak horrible. I feel horrible for my loved one who has no choice but to use them. You really should rethink this decision, or go back to drawing board

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Evening. We appreciate you contacting us. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 28, 2021
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Mrs.

Member's mark total protection underwear xl. Why would you change a product that worked? From My perspective it was a product that you had difficulty keeping in stock. So obviously it was a good selling product. The new members mark xl disposable underwear are now too small and is not absorbent at all. Cheaply and poorly redesigned. It is a real shame when something that worked was changed to save money producing. I am sure it will be a major money loss for Sam's club in the long term. I will gladly pay more money for the assurance of a total protection underwear. Tena will be my go to for Positive Total Protection Disposable Underwear.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Mar 11, 2022
Reviewer name: NoNonsence
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Perfect continence choice for dry bottom

Good price and I add for my elderly mother a secondary pad which has eliminated any leakage at bedtime. The optional addition of MM pads ensure clothing and bedding stay dry and clean. Having it shipped as a plus member makes it convenient and a no brained for continued purchase

Helpful?5GU7CLX9CFHV13870667945