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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,529 ratings1,576 reviews
  1. 5 stars80% (4,399)
  2. 4 stars11% (613)
  3. 3 stars4% (203)
  4. 2 stars2% (96)
  5. 1 star4% (218)

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Showing 491-500 of 1,576 reviews
Mar 13, 2022
MED
1 out of 5 stars review

WHAT A MESS

fall apart during wearing= fuzz all over clothes on inside- does not keep you dry- go back to old ones please

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We are sorry to hear about all these issues as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 15, 2021
tf20
2 out of 5 stars review

disappointed

Hate them. I was expecting underwear and got a pad with a waistband. Totally uncomfortable, I feel like I’m wearing a poorly made thong.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Aug 9, 2021
Mrs G
1 out of 5 stars review

Awful

They're definitely not as the original ones were! They are very paltry. They leak and they are not absorbent! I am returning my purchase and will not buy again! It seems from the other reviews, that things have definitely gone downhill.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon Mrs. G. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 9, 2021
Top Cat TOM
1 out of 5 stars review

Terrible features/product

I have been buying this product for my wife for three years and this new version is terrible. Why did you change from a product that was working to one that is cheap and not working!!!!!!!! GO BACK TO THE OLD PRODUCT!!!!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback Tom. Please call our customer service line at 888-301-0332 so we may obtain more product information. We are happy to assist and promise to refund or replace any item you find unsatisfactory.

Nov 8, 2021
Dano
1 out of 5 stars review

BAD decision to change

I regularly used the beige ones. This is a far INFERIOR product. Not near as comfortable as the previous Total Protection product in the blue-green box. Please bring the old one back! It was listed for Men/Women but comfortable.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 13, 2021
TSmith
1 out of 5 stars review

Sizing is off

I always purchase these for my mother in the L/XlL size and with the new change in sizes picked up the L for her and they are too small and tight in her stomach with no stretch. Highly disappointed and would like a refund.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon TSmith Thank you for your feedback. I recommend trying the new Women’s XL. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother

Jan 6, 2024
TurquoiseFan
5 out of 5 stars review

Durable

I’m pleased with these. Better than Depends. I layer in a pad and dispose of it when needed. When I rip the pad out, this underwear stays intact, where Depends soon pulls apart.

Helpful?5GU7CLX9CFHV13870667945
Aug 6, 2022
reeter17
2 out of 5 stars review

Not loving new sizing

Your product was the best for the price until you decided to make them just a little smaller. Now I've got to start looking and comparing again! New and improved is not better in this case! Please go back to the way they were!!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 9, 2022
Not happy
1 out of 5 stars review

Don't Like The New Sizing

I always wore the small/medium fit perfect. Now I tried the med. and way to tight. The large is too big. Go back to the original sizing. If it's not broke, don't fix it. Just saying. Will have to find another source for my needs.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning and thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jul 29, 2021
ceilsi
1 out of 5 stars review

Allergic to them

I have ALS. At night I use the unisex XL adult diapers. They are a bit too big, so I switched to this members mark ladies purple large. They do fit better but the purple breaks me out. I am allergic to the dye. I don't see how to return them.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Afternoon Ceilsi, we are sorry you experienced an irritation while wearing our Members Mark Underwear product. We take experiences like this very seriously, and would like to gather as many details as possible for our Quality Team. Could you please give us a call at 888-301-0332 ,when you have a free moment, so we can obtain some important product information and samples for review. We will be happy to help with refunding you for this product as well. Thank you.