Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,474 ratings1,564 reviews

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Showing 431-440 of 1,564 reviews

Jan 15, 2026

Mom

3 out of 5 stars review

New design less dependable.

We have been using these for years for my adult daughter with autism. The design changed some months ago. They removed the tight inner elastic. Sadly, now they leak like crazy at night.

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 23, 2021

Grandma Sparrow

2 out of 5 stars review

More coverage on the backside!

I like the softness of these but the medium fits like a small. There isn't enough coverage of the backside. I know there are others with the same problem I'm sure. Reconstruct the backside and the size.

Helpful?

reply from Consumer Relations

Good Morning. Thank you for your helpful feedback. Please reach out to our Customer service line at 888-301-0332. We will be happy to assist in finding the best size for you.

Aug 18, 2021

AH808

1 out of 5 stars review

Sized too small!

I used to buy the S/M underwear, so when this new item came out, I got the M just to be safe. However, it is still too tight! Sizing is MUCH smaller than previous and the padding portion is baggy.

Helpful?

reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Nov 15, 2021

Neil

1 out of 5 stars review

Update is no good

The updated product is a poor fit, and very uncomfortable. It feels rough, hard and chafes. I will be returning the box and forced to switch to the much more expensive name brand since I cannot use this.

Helpful?

reply from Consumer Relations

Good Morning Neil. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Oct 13, 2021

Nels

2 out of 5 stars review

Not satisfied with newer design

The quality and the sizing have deteriorated considerably. I have been buying these for for my wife for several years and she is now very disappointed.

Helpful?

reply from Consumer Relations

Good Morning Nels. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Mar 17, 2023

GMTerrie

4 out of 5 stars review

Verified Purchase

Worth Every Cent

I am truly very happy with purchase. This is the first time I have purchased this brand and I was shocked, It gives the protection needed and fits perfectly. I have used other brands and this is among the best.

Helpful?

Aug 17, 2021

Dale

2 out of 5 stars review

They've changed.

My wife has uesd these for quite some time and loved them. They changed them, made them "better" now she hates them and is looking for something else. They don't fit as well and fall apart.

Helpful?

reply from Consumer Relations

Hi Dale..Thank you for your feedback. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Sep 27, 2021

Dodie

1 out of 5 stars review

please bring back previous type

Please bring back the previous ones that were made for men and women. Have tried 3 different ones and they don’t compare. Always get x large, and other brands are skimpy.

Helpful?

reply from Consumer Relations

Good morning and thank you for your loyal patronage. The Members Mark XL Unisex Underwear has been discontinued. But, please call our customer service line at 888-301-0332. They might be able to reach out to the manufacturer for other options.

Jul 25, 2021

Gaby

2 out of 5 stars review

First time buyer...will not buy again

I purchased these for my mom based on the almost five stars rating. My mistake was not reading the recent reviews. They are way too small, not what she expected. Will go back to Tena or some of the other brands. Will return them tomorrow.

Helpful?

reply from Consumer Relations

Hi Gaby. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 15, 2021

Deebles62

1 out of 5 stars review

Another Change for the worse

WHY WHY WJY? do companies insist on making changes that are NOT needed. The old design worked and were moderately comfortable. These new ones are too small and leak up the back. I am beyond upset. Bring back the old ones.

Helpful?

reply from Consumer Relations