Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for

Member's Mark Total Protection Incontinence Underwear for Women, Choose Size

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4.6 out of 5 stars

stars5,474 ratings1,564 reviews

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Showing 291-300 of 1,564 reviews

Jul 3, 2021

Mike

1 out of 5 stars review

changes are terrible

Members Mark were perfect brand of diapers for my mother and I recently noticed the box changed so I only got one box this time and am very disappointed. The large size is now too tight on her and they have less protection. Please go back to the old ones.

Helpful?

reply from Consumer Relations

Good Afternoon Mike. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Jul 1, 2021

Tigerlily

1 out of 5 stars review

Too small

Have been buying the Small-Medium for my mother for quite a while, and according to the sizing in the description, this new "Small" size should have fit her, since she only weighs 100 pounds. These look like something a baby would wear. They were too tight and too small. Not sure why Sam's would redo a product and make it worse.

Helpful?

reply from Consumer Relations

Good Afternoon and thank you for your feedback. I recommend trying the new Women’s Medium which fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for you.

Apr 21, 2025

PammyPoo

5 out of 5 stars review

Important READ

I have been using these XL for about 5 years or more. At first I thought they worked excellent, but as time went on they started leaking down both the insides of my legs. I kept wearing them even though they barely fit me.. I went from 280 lbd to 362 lbs over time and decided to try XXL. They worked much better but were kinda big (Stretchy) Since then I have lost 60 lbs 305 now, and while they fit good, still leak down insides of legs. MY ASSESSMENT AFTER YEARS: When you gain a bunch of weight, it makes it very hard for them to fit in all areas of your body. I do believe as I lose the next 60 lbs ( on mounjaro for diabetes) they will work perfectly as they once did before all the weight gain. At one point I was 240 lbs and they fit right between my legs and did not leak!! ALL THE WEIGHT GAIN, CANT BLAME THE PRODUCT!!! :O)

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Dec 13, 2021

1 out of 5 stars review

used to be good

Please do not fall for the promotional reviews. They changed these undies recently and now they fit like a thong. They used to be perfect, not sure why they redid these and put no fabric on the behind. They honestly look just like wearing thong underwear. Please change back

Helpful?

reply from Consumer Relations

Good Morning and thank you for taking the time to give us your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Sep 8, 2021

Sharon

1 out of 5 stars review

one star is to much

Poor fit, the Large actually is 6 " smaller than the old one. The extra large is bigger/ I am so disappointed.. Why did you have to change a product that worked and fit so well. I am at a loss to know what to do because I relied on these to be available.

Helpful?

reply from Consumer Relations

Hi Sharon. We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Nov 14, 2021

Katie Sue

1 out of 5 stars review

New Restyling is not a plus! A Big Fail.

Even with your new explanations on sizing and your apology to us all who used this product. I still am in the same size - still a problem in leakage -. For a product I have used many years and so happy with. I could not be more discouraged and sad.

Helpful?

reply from Consumer Relations

Good Morning Katie. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Aug 31, 2021

locust tree

1 out of 5 stars review

leaks! terrible.

Not as thick nor as absorbent as the Total Protection underwear it replaces. I tried “going up a size “ as they suggested, but it doesn’t help. It’s just not as absorbent! Very dissatisfied with this product. Please bring back the Total Protection

Helpful?

reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important product information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Jul 12, 2021

Jan

2 out of 5 stars review

Sizing changed (a-lot)

Have used the Membersmark brand for years for my 105 year old Mother. New packaging and much smaller size!!! She is a small woman and having a larger size is more expensive and I cannot even comfortably pull these up. They don’t stretch well. No need to be stylish, just keep her dry.

Helpful?

reply from Consumer Relations

Hi Jan. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Aug 13, 2021

Angie

1 out of 5 stars review

Cheaply made

So disappointed to see this product made cheaper. The coverage is terrible. I bought the old product for my clients and my mother. I will need to seek another brand to purchase from here on in. Very sad that Members Mark dropped the ball on this one.

Helpful?

reply from Consumer Relations

Thank you for your feedback Angie. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 4, 2021

chefie

2 out of 5 stars review

Too small

They changed the sizes. Now I have to get a XL and not a L. They said it was a repackage. Now just a marketing ploy. They wanted to put less in the package. Also they now leak and they are still almost to small. This is ridiculous and they knows what it going on. Less quality less material.

Helpful?

reply from Consumer Relations

Good Afternoon Chefie. We appreciate your feedback. Member’s Mark has upgraded to our most comfortable fit ever, designed to feel more like real underwear. We have also adjusted our size guides to include our new size offerings, which may allow you to find an even better fit. You can refer to your waist size, pant size and/or weight to determine the best size for you. Women’s Small size fits waist sizes 20-30 inches, pant size 00-8 and weight range of 85-120 lbs. The new Women’s Medium fits waist sizes 31-37 inches, pant size 8-16, and fits a weight range of 115-190 lbs. The new Women’s Large fits waist sizes 38-44, pant size 16-22 and fits a weight range of 170-260 lbsThe new Women’s XL fits waist size 45-64, pant size 22+ and fits a weight range of 200-300 lbs.If you are on the tail end of any range, consider sizing up. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.