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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
4.6 out of 5 stars
stars
5,527 ratings1,574 reviews
  1. 5 stars80% (4,399)
  2. 4 stars11% (613)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 181-190 of 1,574 reviews
Sep 1, 2024
Pam
5 out of 5 stars review

Verified Purchase

Fantastic

They are great for me!! I can be confident in them to keep me from having an accident in all situations. I am 100% incontinent so I have to have something I can truly rely on. These adult diapers work great!!

Helpful?5GU7CLX9CFHV13870667945
Jun 20, 2021
Jam
1 out of 5 stars review

Regrettably, you changed a great item. Your new product leaks, rips more easily and not as comfortable. You obviously didn’t get feedback from your current and loyal customers before changing the product.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Jam! So sorry for your disappointment and all the issues you encountered with this box with leakage and ripping. That should not be happening. Please reach out to Sam’s Club Customer Service at 1 (888) 301-0332 so we may obtain more product information.

Nov 19, 2023
nana Jelan
5 out of 5 stars review

Verified Purchase

Outstanding value for a necessity

I like the sizing. It does not cover a too broad difference, therfore it ensures a better fit. Ido not require a particular color.The price is phenominal !!!

Helpful?5GU7CLX9CFHV13870667945
Dec 16, 2021
Iowan
2 out of 5 stars review

New Not good!!

I bought for my mother, and she loved the old sizing, these are NOT good. L is too tight to pull up, XL is too big! Please bring the old sizing back! Thanks

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with sizing as we want our underwear to fit and perform their best for you. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best size for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Jan 15, 2026
Mom
3 out of 5 stars review

New design less dependable.

We have been using these for years for my adult daughter with autism. The design changed some months ago. They removed the tight inner elastic. Sadly, now they leak like crazy at night.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning. We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Mar 15, 2026
ANGELA
5 out of 5 stars review

I purchased these for my mother who is in a dementia nursing home. The mediums fit her 5'3"/ 120 frame perfectly. She never soils her clothing when wearing these. I will continue purchasing these at this great price.

Helpful?5GU7CLX9CFHV13870667945
Mar 18, 2026
Dianna
1 out of 5 stars review

Smell

Opened box, had two sleeves in plastic, open plastic and the smell was overwhelming. Like a very strong plastic chemical. Had to take them outside and air them out. was really disappointed and will not purchase again.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Dianna, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Mar 12, 2026
PAMELA
1 out of 5 stars review

crotch needs to be made much wider and thicker/more absorbent to stop leaks!!! what a mess when you cant make it to bathroom and this that you are wearing allows pee to roll down both legs!!! :(

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Pamela, We are sorry to hear about your experience with leakage as we want our underwear to perform their best for you. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Sep 14, 2025
nhemph
3 out of 5 stars review

Not a "Discreet" delivery

Had product delivered, per website item "Ships in a discreet package ". This was not the case, this was not discreet at all! Product had a shipping label slapped on box and sent. Delivery was to an apartment with concierge, so the box dropped, unwrapped to the front desk, then left in a hallway in front of the door for all residents to see what was delivered to this resident! This was not something everyone needed to see!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

May 3, 2022
EdLee
3 out of 5 stars review

Verified Purchase

Strong odor.

According to samsclub.com the Depend product is not available within 150 miles of zip code 08817. Decided to try the Members Mark offering. The product has a strong unpleasant smell out of the plastic wrapping. It dissipates after a day; 24 hours. Have learned to preopen the package before using. It also is thinner than the Depend product though have not experienced a problem with oversaturation yet. Will probably shop for the Depend product elsewhere.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Ed, thank you for reaching out to provide feedback regarding your recent experience while using the Members Mark Underwear. Providing Members with a high quality product is very important to us and we take this and all feedback very seriously. At your convenience, we encourage you to call us at 888-301-0332 so that we may obtain more information and even samples if you still have them available. We look forward to hearing from you!