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Customer reviews for Member's Mark Total Protection Incontinence Underwear for Women, Choose Size for
Member's Mark Total Protection Incontinence Underwear for Women, Choose Size
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4.6 out of 5 stars
stars
5,527 ratings1,574 reviews
  1. 5 stars80% (4,399)
  2. 4 stars11% (613)
  3. 3 stars4% (203)
  4. 2 stars2% (95)
  5. 1 star4% (217)

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Showing 161-170 of 1,574 reviews
Sep 2, 2021
Unsatisfied
1 out of 5 stars review

Bad choice

Poorly made, uncomfortable design feel like wearing a thong. The pad is thinner and non absorbent leaks. I returned these, would rather pay more than being embarrassed in public

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

We appreciate you contacting us. We’re disappointed to hear that your recent experience with our new underwear did not meet your expectations. We value your feedback and are always looking for way to further improve our products. When you have a chance, please give us a call on our Customer Service line at 888-301-0332. We will be happy to assist and discuss your feedback further.

Jun 20, 2021
Jam
1 out of 5 stars review

Regrettably, you changed a great item. Your new product leaks, rips more easily and not as comfortable. You obviously didn’t get feedback from your current and loyal customers before changing the product.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Hi Jam! So sorry for your disappointment and all the issues you encountered with this box with leakage and ripping. That should not be happening. Please reach out to Sam’s Club Customer Service at 1 (888) 301-0332 so we may obtain more product information.

Nov 5, 2021
ClubShopper4
1 out of 5 stars review

Run VERY small!

Bought these for my mother-in-law because they were a good deal cheaper than Depends. I "usually" like Members Mark products but these do not cut it! According to my MIL, these don't even cover her butt they're so small. Guess it wasn't cheaper!

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 15, 2021
Deebles62
1 out of 5 stars review

Another Change for the worse

WHY WHY WJY? do companies insist on making changes that are NOT needed. The old design worked and were moderately comfortable. These new ones are too small and leak up the back. I am beyond upset. Bring back the old ones.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Apr 18, 2024
LSikes
5 out of 5 stars review

Verified Purchase

Good product

My mom has issues and disabled. Being a caregiver is stressful and lonely since I don't have help and Medicare will not pay. I don't make much money. I spend about $100 per month on these. I can save money because of price, quality, and quantity.

Helpful?5GU7CLX9CFHV13870667945
Aug 21, 2021
Daughter
1 out of 5 stars review

underwear

This runs much smaller than the previous brand and leaks. Not even in the same class as the previous brand will have to find a new brand for my mother

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Thank you for your feedback and our apologies for the leakage issues. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Jul 13, 2021
Lynn
1 out of 5 stars review

New sizes run very small

I'd been buying S/M for my Mom and they were perfect. I bought size M in this new style and they barely fit her. They don't stretch like the old style and she said they are uncomfortable. I do not recommend this product.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

HI Lynn! Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size for your mother.

Nov 19, 2023
nana Jelan
5 out of 5 stars review

Verified Purchase

Outstanding value for a necessity

I like the sizing. It does not cover a too broad difference, therfore it ensures a better fit. Ido not require a particular color.The price is phenominal !!!

Helpful?5GU7CLX9CFHV13870667945
Oct 13, 2021
Nels
2 out of 5 stars review

Not satisfied with newer design

The quality and the sizing have deteriorated considerably. I have been buying these for for my wife for several years and she is now very disappointed.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning Nels. Thank you for your feedback. We upgraded the design of the underwear to fit and feel more like real underwear. I recommend trying the next size up. Please call our customer service line at 888-301-0332. We are happy to assist and promise to refund or replace any item you find unsatisfactory until you find the best size.

Aug 11, 2021
JMS
1 out of 5 stars review

Very disappointed

I have used the membersmark brand for 4 years and they replaced a great product for a cheaper, less absorbent and ill fitting "new" one. I am so disappointed and frustrated to have to find a new brand. I do not recommend these at all.

Helpful?5GU7CLX9CFHV13870667945
reply from Consumer Relations

Good Morning JMS. Thank you for your feedback. Please call our customer service line at 888-301-0332 so we can assist with sizing. We are happy to refund or replace any item you find unsatisfactory until you find the best size.