Hi, there. Thank you for sharing your experience with us. We understand that the LG TV (86UT7550AUA) model didn’t meet your expectations, especially with the Spectrum TV App and the user interface. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.For the Spectrum TV App, we recommend checking if there are any software updates available for your TV, as updates can sometimes add app support or improve compatibility with certain services. You can check this by navigating to Settings > All Settings > Support > Software Update. For quick guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.We understand that the homescreen layout may not be to your preference. You can customize some of the icons and remove certain apps from the homescreen by going to Settings > Display > Home Screen. While we can’t remove all items, this might help simplify the experience.Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions or offer further assistance. ^Juvy

Thank you for the awesome feedback Ekim! We’re so happy to hear you're enjoying your new TV. It sounds like it's a perfect fit for movie nights and relaxing viewing, with a picture that really shines. We love that the setup was smooth, and it’s great to know Google was there to help with any hiccups. We appreciate the recommendation—it means a lot! Thanks for choosing us, and we’re here to make your viewing experience even better! ^Anthony

Hi, Latoyer. Thank you for sharing your experience with us. We understand your concern about receiving the LG TV (86UT7550AUA) model, with a crack. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Sam's Club customer service at 888-746-7726 to report the damaged.Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with the next steps, whether that’s processing a return, replacement, or helping you resolve the issue as quickly as possible.We appreciate your patience and look forward to assisting you further. ^Juvy

Hi, thank you for reaching us. We appreciate that you love the LG TV. And about your concern the YouTube premium is not playing while the screen is off, you can try to access the Energy Saving Feature and go to Screen Off. -Screen is turned off and only sound is played. -Press any button except the power and the volume buttons to turn the screen back on. *It may not be supported, depending the on the running app or function. Please feel free to call us if you need more support and we are happy to further assist. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Hey there! We appreciate you sharing this with us. There's truly nothing better than enjoying your LG TV, especially when you can binge-watch all your favorite shows. We are committed to ensuring our customers are satisfied with their products is our top priority, so your feedback is greatly appreciated. We have this helpful article guide here: http://spr.ly/6421ScLwf, which provides tips for the best performance that may help with your remote operation. We're always here to support you throughout the lifetime of your TV. If you have questions or need assistance, contact us on social media @LGUSSupport. We would be happy to help! ^Joslyn

Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG 86UT7550AUA TV, and it sounds like it's not meeting your expectations. I can imagine how frustrating it must be to find that the display in store looked different from the actual TV you purchased, and even more so that it doesn't have the same functionality as your previous Vizio TV.First and foremost, I want to acknowledge that you had high hopes for this TV based on its appearance in the store, and it's disappointing that it didn't live up to those expectations. I also understand how important it is to have a seamless experience with smart TV features, especially when you're used to having it with your Vizio TV.I want to assure you that we take these concerns seriously, and I'm here to help make things right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hello. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear how much you’re enjoying the powerful speaker volume, along with the excellent clarity and vibrant color. It’s wonderful knowing the LG unit delivers the viewing and listening experience you were hoping for. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.