Hi, Gaego. Thank you for your feedback about the LG TV (86UT7550AUA) model. We understand how important smooth performance and user-friendly programming are to enhance your experience, and we’re here to help. We strive to provide high-quality products that exceed our customer's needs and expectations.For better performance, we recommend ensuring that the TV’s firmware is updated to the latest version. You can check this by going to Settings > Support > Software Update and selecting Check for Updates. Additionally, clearing the TV's cache by restarting it (unplugging it for about 5 minutes and plugging it back in) can help improve responsiveness. For quick guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.For programming, using the LG ThinQ App can simplify navigation and settings management. If you’re encountering specific difficulties, please send us a private message on social media @LGUSSupport, and our team will gladly assist you further. ^Juvy

Hi there, thank you for bringing this to our attention. We're sorry to hear that you've had inconsistent experience with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution. Thank you.