We are sorry to hear about your experience, Brandy, and want you to know you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the following day. Besides, we have some essential tips for you to care for this set. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing is recommended though dishwasher safe. 4)Avoid sudden temperature changes (Thermal Shock) on the cookware and lids. Please contact Member Support at (888) 301-0332 if you need assistance.

We're sorry for this your experience, Shaye. Here are some important tips to help protect your aluminum set: 1）Always use low to medium heat. 2）Allow the cookware to cool to room temperature before washing. 3）Avoid sudden temperature changes (thermal shock) with the cookware and lids. 4）Keep sharp objects away from the cookware surface. 5）Avoid sliding the cookware across the stovetop. Once the coating is scratched at the beginning, it will gradually break down over time with use and exposure to high temperatures. Please note, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

Hello Kelsey, thank you for your feedback and sorry to hear about your experience during using this set. We will keep your comment in mind and keep improving our products.

We are sorry to hear about your experience, JM. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. Please know if you are still unhappy you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for the great rating, pky!