Haws, these pans are designed to function best on Low and Medium heat. We also recommend hand washing with a soft sponge and vinegar to help remove stains. Please remember all Member's Mark items can be returned at any time for a full refund.

We are sorry for your experience with the cookware set, Erin. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. Here are some tips for maintaining the superior non-stick performance and shining colors. 1. Always cook in LOW TO MEDIUM HEAT. 2. HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration.

Hi, we are sorry to hear about your experience, tsh. We have some tips for you to protect this set coating. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. 4) Avoid sliding across the metal stovetops and place the pans carefully on and off any locations. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.