We're sorry the set did not meet your expectations and would remind you that all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime. Contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to learn you are unhappy with this set, Lucia, and we want to remind you of the Member's Mark 100% Satisfaction Guarantee allowing you to exchange or return the set anytime. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, we have some important tips for you to care this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (Thermal Shock) on the cookware and lids. 4) Keep the open fire just touching the bottom of the pots and avoid open fire climbing onto the wall. Also, please keep in mind that metal handles can become hot when exposed to high oven temperatures or prolonged cooking. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

Hi JoSmitty, we are sorry to hear about your experience, but we truly appreciate the feedback. We are happy to provide you a refund as this is covered by our 100% Satisfaction Guarantee.