Hi Jane, I'm sorry to hear this. If a part you require isn't included, you're always welcome to contact our support team, so we can find the part for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support

Hello, Amanda! Thank you for bringing this to our attention. We truly appreciate your feedback regarding your Bose Solo Soundbar Series II. This is not the experience we want for our valued customers, and we’re grateful for the opportunity to assist you.<br /><br />To better assist you, please contact our Bose support team directly. They will be able to provide dedicated assistance and help resolve your concern.<br /><br />Here is the link: https://bose.life/4e1Fj1L<br /><br />Cedrick - Bose Customer Support