Hi Diana! Thank you for sharing your honest feedback on the Solo Series II Soundbar. We’re glad to hear that you’re enjoying the sound quality and dialogue mode, but we’re sorry to hear about your experience with the connection and control limitations.<br /><br />Good news is it can be used with third‑party universal remotes. Instructions for programming a universal remote would be provided by the remote manufacturer to ensure compatibility with the soundbar.<br /><br />The Solo Series II uses an optical connection, which offers a simple and reliable way to deliver digital audio from a TV. Because optical connections use light rather than electrical signals, they are resistant to interference and help avoid common HDMI‑CEC control or compatibility issues. <br /><br />We truly appreciate your feedback, as it helps guide future product improvements.<br /><br />Daisy - Bose Customer Support

Hi there! Thank you for sharing your feedback! The Solo Soundbar Series II is designed to enhance audio quality from your TV and performs best in a standard-sized living room. It may not deliver optimal sound in larger spaces, as it&#39;s not intended for high-volume or party environments.<br /><br />If you&#39;re looking for a speaker that can accommodate larger areas or events, we highly recommend exploring our Bose Pro Portable Speakers, which are built for powerful sound and broader coverage.<br /><br />Jelyn - Bose Customer Support