Hello, Amanda! Thank you for bringing this to our attention. We truly appreciate your feedback regarding your Bose Solo Soundbar Series II. This is not the experience we want for our valued customers, and we’re grateful for the opportunity to assist you.<br /><br />To better assist you, please contact our Bose support team directly. They will be able to provide dedicated assistance and help resolve your concern.<br /><br />Here is the link: https://bose.life/4e1Fj1L<br /><br />Cedrick - Bose Customer Support

Hello, Kimberly! Thank you for sharing your feedback on your Bose Solo Soundbar Series II. We’re glad to hear that you’re enjoying the sound quality, as delivering premium audio performance is a core focus in our designs.<br /><br />We also appreciate your detailed observations regarding the remote size, the absence of a power button on the unit, and compatibility with certain TV remotes. Feedback like this is valuable. Our products are designed to integrate seamlessly with modern TV systems, and features such as remote functionality are intended to support a simplified setup and operation.<br /><br />To better assist you and explore available options, including replacement remotes or compatibility guidance, we recommend contacting Bose Customer Support directly: https://bose.life/4dEydRH<br /><br />Cedrick - Bose Customer Support

Hi Diana! Thank you for sharing your honest feedback on the Solo Series II Soundbar. We’re glad to hear that you’re enjoying the sound quality and dialogue mode, but we’re sorry to hear about your experience with the connection and control limitations.<br /><br />Good news is it can be used with third‑party universal remotes. Instructions for programming a universal remote would be provided by the remote manufacturer to ensure compatibility with the soundbar.<br /><br />The Solo Series II uses an optical connection, which offers a simple and reliable way to deliver digital audio from a TV. Because optical connections use light rather than electrical signals, they are resistant to interference and help avoid common HDMI‑CEC control or compatibility issues. <br /><br />We truly appreciate your feedback, as it helps guide future product improvements.<br /><br />Daisy - Bose Customer Support

Hello and thank you for your review.<br />The Solo soundbar Series 2 has single connection to your TV via an optical audio cable (included) which will have your Solo Soundbar 2 up and running in minutes.<br /><br />If you run into any issues, please reach out to support and we’ll be happy to help!<br />https://bose.life/globalsupport<br /><br />Thanks <br />Jack - Bose Customer Support