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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

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Showing 411-420 of 1,537 reviews
May 13, 2021
LynnM
1 out of 5 stars review

Regret this purchase

I waited years for a new mattress. This was BIG deal. We gave it 48 hours to expand & air out. It's been about 2 months & the odor won't go away. It's almost a mildewy smell. Awful.

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Sep 3, 2024
Grw
5 out of 5 stars review

Verified Purchase

Hotel premium memory foam mattress.

Well made good price listed as medium firm but more on the soft side may be too soft for larger frames if so I would suggest a hybrid (coil-foam) if you like to sink in to your mattress this is for you. Kept cool all night.

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Aug 26, 2024
RGC
5 out of 5 stars review

Verified Purchase

Awesome bed for back health

Love this bed! We had a sleep number for 20+ years and needed a firm mattress, this is just as good and a great price! Plus you just open up the box and the bed is ready in a few hours!

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Jul 16, 2020
Don4
1 out of 5 stars review

Too soft

Purchased a week ago and have had a sore back every morning i awoke. It seems to have a pillow top layer on top of the memory foam making the mattress way too soft. Very disappointed. Hopefully i can return it with no problem.

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May 20, 2021
itsucks
1 out of 5 stars review

No Support

Terrible do not waste your money. Horrible product, provides ZERO support. If two are sleeping you end up in a hole at the center because of how soft unsupportive it is.

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Jan 25, 2025
Chris
1 out of 5 stars review

Horrible

This mattress is aweful! The 12" must have been measured by a man, because it's only 10". There is NO support, and my wife and I both woke up with terrible back pain. I've slept on cots that were more comfortable.

Helpful?3EZQ70BELA8J13869824484
reply from Member's Mark Team

We're sorry the mattress was too soft for you and your wife, Chris. Thankfully you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

May 18, 2023
Bell3
1 out of 5 stars review

Quality poor

Bought this 16 months ago. Went to change sheets and move bed and discovered mold on the bottom of mattress. Its always had a mattress protector on it and has never been wet or soiled in anyway. Mold is only on the bottom of the mattress

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Jan 1, 2026
Dayana
5 out of 5 stars review

best sleep yet

we had just moved to our new apartment and needed a bed that was cool and didn't feel hot. it has been a game changer. to those that worry about firmness, go for the medium or firm it will soften up over time.

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Nov 15, 2023
Danielle
4 out of 5 stars review

Verified Purchase

Not bad for a boxed matress

So far we enjoy the medium firmness of the bed. The corners hasn't fully rised up? But other than that its cool feeling & works will with the Member's Mark adjustable base.

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Dec 27, 2023
ADROST
1 out of 5 stars review

Too soft

The mattress did not expanded to 12 inch, only to 8. Otherwise the mattress was soft but maybe too soft for some with back issues. I sent it back and got a refund.

Helpful?3EZQ70BELA8J13869824484