Hi Dantv! Thank you for purchasing the Samsung 43" AU8000 Crystal UHD TV and sharing your experience. Your feedback regarding the user interface is important to us. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. Simply select an app, press & hold the Enter key. You will see a popup menu with options to move or remove it. If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Shoals Sound, Thank you for being such a loyal Samsung customer over the years! I'm sorry that you have been disappointed by the AU8000 TV. I have a few Setting adjustments that may improve your audio & visual experience. You can select a Sound Mode that you prefer for a content type or your listening environment. Go to: Home > Settings > Sound > Sound Mode. You can also customize balance and equalizer settings by going to Home > Settings > Sound > Expert Settings Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from, allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode. You can also go to Settings > Picture > Expert Settings to manually fine-tune your image. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Gordon Carpenter, Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your review. Your thoughts and feedback regarding the included remote control are important to us and will be shared with our product teams. To assist you in the learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs > A Model Lineup. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions