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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 1,061-1,070 of 3,753 reviews
Mar 10, 2024
Xjrosie
1 out of 5 stars review

Terrible reliability

I should have spent more and bought an LG. Purchased this TV October 2021. Within a year, little lines started showing up. I let it go because it wasn't totally bothering me. But now, I can't even get my TV to stay on. It develops a large black spot as if the picture is melting, then it turns off. It will turn itself back on and be okay, then about 20-30 seconds later it will develop the melting picture again and turn off. It will continue to cycle like this. I have video to show what it does, but am not able to attach it for some reason to this review. Samsung, the only way you can make this right is to replace this TV with the same or better model.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Feb 24, 2023
Itsame
3 out of 5 stars review

Average at best

I've had the tv for about 3 weeks now. Set up was super simple. The menu is easy to navigate and arrange to your liking. Great picture so long as what you're watching isn't dark. And that's where this tv loses 2 stars. Dark movies are hard to watch even in a dark room. Which kind of takes a lot away from the enjoyment of the tv.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Itsame, We are happy that you are enjoying your Samsung AU8000 TV. Please know that we are here to help and have a few suggestions that may improve the picture you see when watching dark movies. First, I recommend using Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic. Or you can manually adjust the Brightness, Contrast, and more. Press the HOME button on your remote, then navigate to Settings > Picture > Expert Settings. You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode Ambient Light Detection will also automatically adjust the brightness level of the TV according to the ambient light level to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too-bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to: Settings > General > Eco Solution > Ambient Light Detection. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV: Settings > Support > Software Update. I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 12, 2021
Debstep
5 out of 5 stars review

Outstanding TV

[This review was collected as part of a promotion.] For a pretty small TV (43 inches) it is fantastic. Beautiful, clear picture. Connects seamlessly to my TV provider without a box. Nice Smart TV features. I wish the remote was a more 'normal' one; am having difficulty adapting.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Debstep, Thank you for choosing Samsung’s AU8000 Crystal UHD TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the learning the various features, functions, and settings of the remote, you can download the Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 under Crystal UHD TVs. Additionally, you can find other guides and manuals to further assist you with your TV’s features. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Jun 16, 2022
Momof3boys
5 out of 5 stars review

Great picture

[This review was collected as part of a promotion.] So far I love it I have only had it for 2 months so can't attest to the longevity of it's life. We only upgraded because our 70 inch quit after 1 yr and 3 mths. We do have a 65 that is still kicking since 2017!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 24, 2021
Mistersauga
5 out of 5 stars review

Great Value, easy Set up

My TV just died one Friday night, it was only 4 years old, so buying that brand again was not an option. Having only one TV and spending so much time at home during the pandemic, replacing it was a priority. I decided on this Samsung due to support for Apps and the Google ecosystem. I am a Samsung phone user and my other device is a Chromebook. TV works great, easy setup with the app, lots of apps for all your services. Hope this one lasts more than 5 years!

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Thank you, Mistersauga! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV. 

May 23, 2022
LaChula
5 out of 5 stars review

Love the Samsung channels, the clarity and sound

[This review was collected as part of a promotion.] This TV elevates my visual enjoyment the clarity is amazing and the sound is great. I use it a lot for streaming and I have no complaints, I was really surprised by the Samsung channels which I enjoy very much (with internet service you don't even need cable). There is only two things that I would change. Although now a day everything is online I would really like to have a paper manual which would make it easier for those of us a little older and would definitely allow me to use more features and I would also love for the remote control to light up as it is kind of hard to manipulate when lights are out. Other than that I love my Samsung TV

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 12, 2022
Spongey
5 out of 5 stars review

Great TV and wonderful price

[This review was collected as part of a promotion.] There is nothing more exciting than coming home to enjoy a nice dinner with the family and all sitting down to watch our favorite shows on this amazing TV. Thank you so much for the kick ars piece of technology

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 24, 2022
Juhlian
4 out of 5 stars review

Great 4k experience for the price l.

[This review was collected as part of a promotion.] I love this tv and it collection of streaming apps. Setup is easy it recognizes devices you connect via HDMI and adds to your menu bar. Except PlayStation which will just add a generic gaming controller icon (might me a Sony thing since they also make TVs). Not sure if its because my sound bar is old and another brand but will reset back to tv speakers at time but most of the time works seamlessly. Oh and this model is not for bright rooms but other than that this is a great tv.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jun 17, 2022
DakotaG
5 out of 5 stars review

Best picture quality ever

[This review was collected as part of a promotion.] This TV has the absolute best quality picture I've ever seen. The viewing radius is 180 degrees, possibly more from center. I don't see how Samsung will ever make the picture on a TV any better. Between my Samsung Crystal TV and A51 phone I'm beyond happy with the screen quality and most other features. There is a small amount of room for improvements on some of the features and controls, but not many as far as I'm concerned.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 23, 2022
Andocar
5 out of 5 stars review

Love our New TV

[This review was collected as part of a promotion.] We our new TV for movies, sports and other shows. The crispness of the video is unbelievable It's like we're in a move theater. We're so glad we made this purchase. It's fun to watch shows with such definition, and the sound bar we purchased with it is amazing as well.

Review from Samsung US
Helpful?603WXSAQV1T013869809408