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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 1,061-1,070 of 3,753 reviews
Jan 30, 2022
Reviewer name: Joshua
3 out of 5 stars
3 out of 5 stars review

nice tv with WIFI issues

my tv will not stay connected to the wifi. it will reconnect if the tv is reset but after an hour or so it will just lose wifi connection again. i have unplugged the tv for 30 minutes and plugged back in, reset network settings, changed dns settings to 8.8.8.8., and done a full factory reset and it will still just disconnect from wifi randomly after an hour or two. i have reset router and wifi and that did not fix the issue. all other devices in my house are streaming and working correctly. i have verified with my internet provider and everything is working correctly. the tv is not even 6 months old. was on phone with samsung for half an hour trying to get fixed so hopefully the service center can fix the issue.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Joshua, Thank you for sharing your review of the AU8000 Crystal UHD TV and for providing details regarding the WiFi connection issues you are experiencing. We suggest you try the following to potentially resolve issues you may be experiencing: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

May 2, 2021
Reviewer name: CathyCarleton
4 out of 5 stars
4 out of 5 stars review

Samsung, skip everywhere, get it there!

[This review was collected as part of a promotion.] How does my Samsung TV because I can get things from the internet that easily strings many movie channels that I have subscriptions to the picture is Crystal Clear just like it says crystal ! love my Samsung TV the size of it is perfect Karma it does does not move around if I bump it. I don't have to worry about it falling over, stable, sturdy television. Very fast recover rate at 120 hz. Shipped to me extremely fast. Astounding set!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hello CathyCarleton, Thank you for purchasing the Samsung AU8000 and for your review. I am glad to hear you are enjoying your new TV. If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you soon. ~ Samsung Specialist

Oct 15, 2021
Reviewer name: Twokeeblerelves
5 out of 5 stars
5 out of 5 stars review

Totally awesome television

[This review was collected as part of a promotion.] I bought this television after years of owning a 40 inch sharp. I use it for all my viewing needs. The picture quality is amazing, the remote makes changing from one subscription provider to another a snap. The initial setup was a breeze also. I would recommend this tv to anyone who wants plenty of bang for their buck.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Apr 1, 2023
Reviewer name: DesertGuy
4 out of 5 stars
4 out of 5 stars review

Overall Satisfaction, but . . .

I waited nearly a year to buy this particular TV, and am overall quite satisfied with its performance over the last couple months. The color is excellent and I was surprised at the quality of sound (with no sound system added). Set-up was quite easy and all appears to be well built. However . . . what is not good is the screen gives off tremendous glare from lighting in the room; the screen simply does not hand in-room lighting well. But an even bigger issue for me is the teeny-tiny remote control hand set that is not properly shaped or large enough for an adult hand. Compared to the remote from my last Samsung TV . . . this hand set represents many steps backwards. Sometimes change simply for the sake of change does not work. Over-simplification of the control buttons has a negative effect.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Aug 23, 2022
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Awesome TV

[This review was collected as part of a promotion.] I've really enjoyed my experience so far having this TV. The picture is SO clear and I love watching 4K videos on it, as the difference is astounding. The Smart TV functions are good, too, but not as smooth as a Roku. If you're looking for a nice TV to watch football and sports this fall, you can't go wrong with this one!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 23, 2022
Reviewer name: codyRuth
5 out of 5 stars
5 out of 5 stars review

A Smart gift I gave myself

[This review was collected as part of a promotion.] I'm an 82-year old woman, somewhat tech savvy. I have a smart phone, smart tablet, and smart watch. I can stream shows, cast from my phone to my tv, and watch whatever I want, pretty much whenever I want. What more could I ask for? Some other smart device can make my coffee. My three sons, all in their fifties, each have Samsung TV's. I didn't consult with them first. I just bought the one that had lots of great reviews and was affordable. I think I made a great choice. And it looks really good on my antique workbench.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 21, 2021
Reviewer name: Samuelsung8565
4 out of 5 stars
4 out of 5 stars review

My first UHD tv that blew me away.

[This review was collected as part of a promotion.] I use my TV for a number of things , some or even most people dont want to watch tv for long periods of time. I say no way I will stay up longer or do what i must so that the maxium time is spent Gaming , streaming , or just plan old surfing the web after i connect my Keyboard & mouse.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 9, 2022
Reviewer name: Samsunggeek
5 out of 5 stars
5 out of 5 stars review

The Best Ever

[This review was collected as part of a promotion.] I have always loved Samsung products, this tv takes it to another level. You can see a picture even when you are standing on the side of the tv. The picture is amazing and the volume is on muffled like some tv's. You don't have to adjust the volume when you change channels. The remote is a bit too sensitive. But that's okay because I use the cable remote.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Mar 24, 2022
Reviewer name: Island Man
4 out of 5 stars
4 out of 5 stars review

Picture and sound superb, Alexa not being consiste

First I have not called Samsung support but amazon alexa support seems to come and go (not consistent) but what a fantastic picture. Thought 85" was too big, well it's not, you can feel that you are there paired with the Q900?? sound bar totally awesome

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Operations

Hi Island Man, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV! 

Apr 26, 2021
Reviewer name: Jason789
5 out of 5 stars
5 out of 5 stars review

The Smart Hub Works flawlessly

[This review was collected as part of a promotion.] The TV is easy to set up I love that I can use my phone in the startup function to make start up quicker. Also the fact that I can mirror my phone to the TV and show my photos and videos to my friends and family makes it very user-friendly. I noticed when I got my TV about a year ago that my energy usage has gone down slightly on my power bill which is very nice to have a better TV and use less energy

Review from Samsung US
Helpful?603WXSAQV1T013869809408