Hello House, Thank you for sharing your review of the AU8000 Samsung TV. We appreciate your feedback and it will be shared among our product teams. You can select a Sound Mode that you prefer for a content type or your listening environment. Go to: Home > Settings > Sound > Sound Mode You can also customize balance and equalizer settings by going to Home > Settings > Sound > Expert Settings Hopefully, this will improve your overall experience with your new TV. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Hi DisappointedinAZ! Thank you for choosing the 2021 AU8000 Crystal UHD TV and for sharing your thoughts regarding the remote design and image brightness. There are a few steps you can should know that may improve your experience with your new TV. Please know that many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. Pressing the RETURN button (looks like a curved, backwards facing arrow) returns you to the previous menu, pressing it while watching a program will take you back to the previous channel. You can learn more about the remote and its functions on pages 24 - 28 in the full user manual available at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf If you are unsatisfied with the default brightness settings, you can customize the brightness level between 0 – 50 to your preference. Go to Home > Settings > Picture > Expert Settings > Brightness. You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices: 1) Standard: Is the default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Is suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Hi Robinl, Thank you for letting us know about the issues you are experiencing with the AU8000 TV. Please know we are here to help and have a few troubleshooting stops for you to try. First, regarding the issue of inconsistent volume: The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. Next, so your TV does not have a blank screen when you first turn it on, I recommend turning on the Autorun Last App feature. The feature automatically starts the last app you used once the TV is turned on. To enable this feature, follow the steps below: 1) Navigate to Settings > General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature Finally, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor