Thank you for contacting us regarding our Member’s Mark Breaded Mozzarella Sticks. We sincerely apologize that you are displeased with the Breaded Mozzarella Sticks. Cooking times vary due to differences in appliances and may require adjustment in cooking times to achieve better results. We take pride in the production of quality food products, and we have built our reputation on satisfied customers. We appreciate your feedback and will be passing it along to the appropriate team members for further review. Thank you again for sharing your thoughts with us.